Senior Customer Success Manager

Join to apply for the Senior Customer Success Manager role at Guidewire SoftwareJoin to apply for the Senior Customer Success Manager role at Guidewire SoftwareGet AI-powered advice on this job and more exclusive features.SummaryOur Customer Success team is focused on helping our customers maximize the value of their Guidewire investments.
The Senior Customer Success Manager is accountable for continuity and successful execution of all stages of the customer journey.
We expect that our customers will see their Success Manager as a trusted advisor and true partner – encouraging customer teams to adopt best practices, advocating for their needs back to other Guidewire teams, and helping to find new ways to derive value from their Guidewire investment.
The end goal is a set of happy customers that make daily use of the platform, that renew their subscriptions, and are eager to expand the footprint of the Guidewire solutions within their organization.SummaryOur Customer Success team is focused on helping our customers maximize the value of their Guidewire investments.
The Senior Customer Success Manager is accountable for continuity and successful execution of all stages of the customer journey.
We expect that our customers will see their Success Manager as a trusted advisor and true partner – encouraging customer teams to adopt best practices, advocating for their needs back to other Guidewire teams, and helping to find new ways to derive value from their Guidewire investment.
The end goal is a set of happy customers that make daily use of the platform, that renew their subscriptions, and are eager to expand the footprint of the Guidewire solutions within their organization.Job DescriptionResponsibilitiesEnsure Guidewire customers continuously achieve the maximum value from their Guidewire investmentsUnderstand customer priorities and facilitate engagements to meet customer needs, align our overall strategies, and create meaningful relationshipsDevelop strong partnerships by providing positive customer experiences that drive mutual success and creates customer advocatesConsistently engage with customers fostering knowledge of the customer's product experience and strategic business needsServe as the voice of the customer and customer advocate to facilitate feedback and influence on Guidewire products and servicesProvide early insight and adoption recommendations for new products and product featuresResponsible for product adoption of one or more Guidewire solutions helping customers to maximize the value of their Guidewire investment and achieve business outcomesTake the lead in driving to a successful conclusion of customer issues or situations as appropriate, following the standard Guidewire methodology and involving other departments and individuals as necessary.Create and manage customer success plans and account plans to manage external and internal relationships and strategiesFacilitate executive discussions including business reviews, roadmap reviews, and strategic alignmentDevelop a deep and cross-functional understanding of the key business challenges of your customers.Ensure visibility of program and customer health both internally and with customer teamsManage commercial aspects of account relationships including contracts, risks, and renewalsManage to a set of Customer Success key performance indicators and drive operational excellence in customer portfolio managementActively contribute to Annual Recurring Revenue growth by identifying opportunities to expand existing customer accounts by aligning solutions to customer needs.Required Skills/Experience5 - 10 years relevant work experience – prior Customer Success roles, implementation delivery or salesGuidewire product knowledge in a delivery or sales roleDemonstrated executive leadership and communication experience, showing the ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflicting views (and personalities) and engender honest feedback and appraisalDemonstrated ability to work on multiple initiatives or accounts simultaneously and under pressureStrong knowledge of the P&C insurance space, industry trends and challenges, the fundamental economics of an insurance companyAbility to travel as needed to client locations, industry events and company initiativesDesired SkillsCross functional team management skills in a customer service related positionDemonstrated account planning and management skills, including estimations, budgets, forecasting and coordination of multiple work streamsDemonstrated coaching and change management experience – not just defining a plan but executing that plan successfully and adapting to obstacles or shifts in business priorityDemonstrated knowledge of Guidewire Insurance Suite expertise is preferredPrior customer success experienceExperience working with cloud-native solutions, the development process for cloud delivery and/or managed solutionsAbout GuidewireGuidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
We combine digital, core, analytics, and AI to deliver our platform as a cloud service.
More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success.
We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.
Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit and follow us on Twitter: @Guidewire_PandC.Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer.
We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success.
Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Guidewire Software by 2xGet notified about new Customer Success Manager jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 months agoCustomer Success Manager - 100% remote - APACSydney, New South Wales, Australia 18 hours agoSydney, New South Wales, Australia 19 hours agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 5 days agoCustomer Success Manager, Korean SpeakingSydney, New South Wales, Australia 4 days agoDigital Marketing Manager |Remote | Lead with Purpose | Create Impact GloballySydney, New South Wales, Australia 3 hours agoSenior Creative Content Marketing ManagerSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoField & Partner Marketing Manager, ANZ- RemoteSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoRegional Marketing Manager (Maternity Cover)Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 4 days agoSenior Regional Paid Search Marketing Manager | APACSydney, New South Wales, Australia 4 days agoSenior Product Marketing Manager, Platform AppsSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoEnterprise Implementation & Success ManagerSydney, New South Wales, Australia 6 months agoSydney, New South Wales, Australia 4 days agoRandwick, New South Wales, Australia 2 weeks agoKey Account Manager, Neuroscience - NSW (North West)Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 weeks agoLead Product Manager - (Remote/Hybrid - Sydney, Australia)Sydney, New South Wales, Australia 1 day agoWe're unlocking community knowledge in a new way.
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