Customer Care Consultant

2 weeks ago

Newcastle, New South Wales, Australia Blackwoods Full time

Enjoy employee benefits, discounts & more
- 12 month contract and future career opportunities
- Supportive management and work/life balance (no weekends)

**Join our team as a Customer Care Consultant**

We are thrilled to announce an exciting opportunity for a passionate** Customer Care Consultant** to join our growing team in** Newcastle NSW**

This role will be a **12 month full-time contract**covering one of our team members on parental leave, and with fantastic career development opportunities it's a great chance for you to start your long term career with a Wesfarmers business.

In this dynamic and fulfilling role, you will proactively seek solutions that benefit both our customers and our business. With the support of our management and team, you will enhance your customer service skills, address issues and escalations, and utilize your problem-solving abilities to achieve swift and effective outcomes.

**Some of your day to day tasks**:

- Promptly action customer requests, take ownership of inquiries, and resolve issues within set timeframes
- Analyze customer sales history to identify service needs and explore upsell opportunities
- Inform customers about new products and services when applicable

**What you'll bring to the team**:

- Experience in a high-volume call center environment (preferred but not essential)
- A customer-focused and solutions-oriented mindset, with the ability to think creatively to achieve results
- Exceptional customer service skills and the ability to work independently within a small team
- Proficiency in Microsoft and/or cloud-based CRM programs
- Excellent verbal and written communication skills

**Why our team enjoys being part of Blackwoods**:
To ensure our employees feel valued, supported, and celebrated, we offer a range of benefits, including:

- Team member discount card for Kmart, Bunnings, Target & Officeworks
- Continuous career development to gain new skills and knowledge
- A successful Refer-A-Friend program, earning up to $2,000 for each referral
- Additional Wesfarmers discounts from over 300 corporate partners
- Flexible working, with access to our 'All Can Flex' program & more

**NEXT STEPS**

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

**OUR STORY**

Blackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let's help more people build a better Australia.

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