Customer Care Consultant

3 weeks ago

Newcastle, New South Wales, Australia Bendigo Advertiser Full time
Overview

Join to apply for the Customer Care Consultant role at Bendigo Advertiser. This role is based in Newcastle or Central Coast hubs and involves working in a dynamic contact centre environment.

The role involves handling member inquiries, providing solutions, updating records and transitioning to the next interaction to ensure every customer receives the support they need. Training is provided to equip you with the right skills and knowledge, and you will be supported by experienced Leaders.

Responsibilities
  • Answer up to 40 calls per shift in a fast-paced, structured contact centre
  • Resolve inquiries and problems, provide solutions and guidance to members
  • Update member records and smoothly transition to the next interaction
  • Deliver high-quality service that fosters member health journeys
  • Participate in training and work with a supportive team and leaders
Qualifications and Skills
  • Confident computer skills and ability to multi-task while speaking with members
  • Ability to work in a structured and busy environment
  • Previous experience in customer service with a track record of delivering exceptional outcomes
  • Enjoy interacting with customers over the phone
  • Willingness to learn and adopt new skills
  • Motivated to achieve set goals and KPIs
  • Flexible and positive work attitude
Role Details
  • Roster: rotating roster from Monday to Friday, 7.6 hour shifts between 8:00am and 5:30pm (examples: start 8:00am–9:30am, finish 4:00pm–5:30pm)
  • Assessment Centre: invited if selected to progress; includes group activity, short interview and role play (in Newcastle hub)
  • Start date: 13 October 2025 with a four-week training program at the Newcastle office
Benefits and Working Model
  • Hybrid working model with office hubs and home-based work options
  • Starter benefit and ongoing support to set up a functional home workspace
  • 50% discount on nib health insurance and 35% off travel insurance
  • Volunteer leave through nib Foundation
  • Well Program, fitness discounts, employee share plans, incentive program, life and salary continuance insurance
  • Diversity and inclusion benefits including generous parental leave, cultural leave and gender affirmation leave for eligible staff
Let's Talk About You
  • Confidence with computer skills and multi-tasking while speaking with members
  • Ability to work in a structured, busy environment
  • Previous customer service experience with a focus on delivering outcomes
  • Enjoy talking with customers on the phone
  • Willingness to learn and maintain new skills
  • Motivation to achieve set goals and KPIs
  • Flexible and positive attitude
Equity, Diversity and Inclusion

Nib Group is committed to creating an accessible recruitment process. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ communities and culturally diverse groups. If you require adjustments to the online application process, please contact nibemployment@nib.com.au.

Compliance

All information will be kept confidential in accordance with EEO guidelines. Successful applicants may be required to complete a background check prior to commencement.

The nib Group is dedicated to helping members live healthier lives and to creating a flexible, authentic workplace where everyone can be themselves.


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