Ict Support Officer

Date: 11 Sept 2025 Location: Australia, Adelaide, AU
About us
Codan Limited is a global group of electronics and engineering businesses that develop rugged and reliable hardware, software and embedded systems with a reputation for performance, quality, and reliability.
We provide world class metal detecting, communications, safety, security, broadcast, and productivity solutions to some of the harshest environments on earth. We achieve this by providing a diversified range of high value-added electronics products through the design, development, manufacture, and marketing of innovative technology solutions.
We have a truly global footprint with offices in Australia, Brazil, Canada, Denmark, Dubai, Ireland, Mexico, Singapore, the UK and the USA. We sell our products in over 150 countries to customers such as global government, business and corporate, NGOs, aid and humanitarian organisations, security and military groups, public safety, emergency response, broadcast and consumer markets.
We deliver innovation, wherever you are.
About the role
We're seeking an ICT Support Officer to deliver responsive, reliable, and customer-focused IT support across the Codan Group. In this role, you'll be the first point of contact for IT issues, resolving tickets quickly and efficiently while maintaining high service standards. If you thrive in a fast-paced environment and enjoy helping people with their tech challenges, this is a great opportunity to make an impact.
Key responsibilities will include:
Deliver face-to-face IT support for staff based in the Adelaide office.
Provide responsive IT assistance to remote users worldwide via phone, email, and ticketing systems.
Triage helpdesk issues by answering calls, managing tickets, and prioritising or escalating as needed.
Collaborate with internal stakeholders and external service providers to ensure effective solutions.
Maintain and improve documentation, including Standard Operating Procedures (SOPs) and user guides.
Contribute to special projects that enhance processes, tools, and systems across the business.
Ensure all activities align with Codan's Quality Operating System and business standards.
Foster strong professional relationships and clear communication across teams.
About You
The ideal candidate will hold a minimum Certificate IV in IT or relevant industry certifications, with experience in ICT helpdesk or desktop support, preferably within a corporate environment. Skills in hardware and software builds, troubleshooting, and fault resolution are essential, along with proficiency in MS Office, Windows OS, networks, and Active Directory. Knowledge of systems administration and the ability to triage and escalate IT requests when required are also highly regarded.
The role requires well-developed diagnostic, problem-solving, documentation, communication, and time management skills, underpinned by a collaborative, self-motivated, and adaptable approach.
Benefits and Culture
Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and can-do attitude for what they do.
Our Head office is located in Mawson Lakes offering a spacious, modern facility, free secure onsite parking, easy access via public transport, and an onsite subsidised café. We also have recreational facilities including a gym, basketball and tennis court, as well as various game tables. Additionally, our staff are provided flexibility to meet the demands of family life, a child-friendly parenting room, and a variety of staff events to connect with colleagues across the Codan Group.