Customer Solution Coordinator

2 days ago

Sydney, New South Wales, Australia Apex Tool Group, Llc Full time

Overview
Base pay range: A$80,000.00/yr - A$90,000.00/yr
Location: North Sydney / Sydney, New South Wales, Australia (Alexandria head office listed for the role)
Job title: Human Resources Generalist at Apex Tool Group, LLC
About ATG
Apex Tool Group (ATG) is one of the largest manufacturers of professional hand and power tools in the world, serving the industrial, vehicle service and assembly, aerospace, electronics, construction and serious DIY markets. Our brands include GEARWRENCH, Crescent and Weller to name a few.
What we offer
Birthday leave
Heavily discounted products for yourself and family to purchase
Novated leasing
About the role
At ATG we realise the power of our people and value our differences. You will be working alongside a supportive team, who place a key focus on building trusting relationships.
Apex Tool Group (ATG) is on the lookout for an experienced Customer Solution Coordinator to join our team This full-time position is based in our Alexandria head office and requires someone who loves problem solving, has a passion for customer experience, and wants to be part of a close-knit team.
This is a great opportunity for a Customer Solution Coordinator that would relish the challenge and reward of working with well-known quality brands and a reputable organisation.
Responsibilities
Serve as the primary contact for customer enquiries via phone, email, live chat, SMS, and social media
Manage high volumes of customer interactions while maintaining service quality
Oversee the shared inbox, delegate tasks, and resolve escalated issues promptly
Accurately process orders and maintain records using HubSpot CRM
Support post-sale enquiries and collaborate with internal teams to deliver integrated solutions
Build rapport with customers to identify sales opportunities and promote cross-selling
Liaise with our 3PL partner to assist with logistics and monitor KPIs
Contribute insights to market strategy through customer feedback and competitor awareness
Provide direct support during peak periods to manage call volumes
Champion ATG values and foster a collaborative team culture
What you'll bring
Minimum 2 years in a sales, customer service, or account executive role
Strong communication skills—verbal, written, and interpersonal
Proven ability to build rapport and solve problems with a customer-first mindset
Business acumen and a proactive attitude
Preferred skills
Experience with CRM platforms (HubSpot and Salesforce preferred)
Proficiency in MS Office and understanding of sales performance metrics
Influencing and negotiation skills
SAP knowledge (a plus, not essential)
Why Join ATG?
At Apex Tool Group, we don't just make tools—we build trust. You'll be part of a supportive, values-driven team that's committed to innovation, collaboration, and delivering outstanding service. If you're ready to make an impact and grow your career, we'd love to hear from you.
Job details
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: Manufacturing
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