General Manager Operations

2 days ago

Singleton, Australia Signature Care Operations Full time

An exciting opportunity has arisen for an experienced and passionate **General Manager (GM) of Operations** **(WA)** to join our team and shape the service delivery of Signature Care into the future.

This role will be vital during a period of national growth in our business, overseeing our residences in WA, which include:

- Singleton, WA (existing)
- Dawesville, WA (opening mid 2024)
- South Bunbury, WA (opening 2024/2025)
- and future WA residences

Reporting to the Chief Operating Officer, the GM of Operations is a high-level strategic leadership position within the Executive team. This position is responsible for overseeing all Signature Care's Operations needs at all sites in Western Australia, ensuring that the residences provide high quality services whilst maintaining optimal efficiency and cost effectiveness.

Signature Care seeks an individual who is willing to be travel to our WA sites, who deeply understands the Aged Care sector and has management experience in a client-focused organisation to lead and inspire staff across residences.

**To be successful in this position you will be able to demonstrate your experience against the Key Focus Areas which include**:

- Acting as an effective support conduit between on-site Residential Managers, other General Managers and Support Service functions.
- Strong leadership skills
- Ability to manage change
- Ability to drive achievement of all residential compliance standards such as Accreditation, WHS and Hospitality Standards
- Lead projects / Support sites throughout the regions
- Consistently demonstrating and role-modelling a high performance, outcome-focused approach
- Maximising occupancy levels
- Maximising revenue (AN-ACC) and minimizing costs (e.g. Contract Nursing and Medical supplies)
- Developing, coordinating and implementing each home's training and development
- Developing and maintaining an effective, empowered and efficient team to meet the key result areas of the Signature Care strategic plan.

**What you will bring to this role**:

- Experience in a similar multi-site role
- Residential Management experience in the aged care industry and familiarity with the regulatory framework
- Detailed knowledge and understanding of contemporary issues impacting the aged care sector
- Excellent people management and interpersonal skills with the demonstrated ability to coach and mentor staff
- Highly developed leadership skills with a demonstrated ability to act as a positive role model for staff
- Strong planning, time management and organisational skills with the ability to prioritise.
- Ability to provide staff training, mentoring and coaching
- High level interpersonal, written, presentation and negotiation skills including ability to liase and negotiate with key stakeholders.
- Strong attention to detail and able to embrace technology
- Current AHPRA registration (RN)

**Come and join the friendly and supportive Signature Care team that offers**:

- Salary Packaging (not-for-profit organisation)
- Salary Sacrificing (Super and Novated leases)
- Attractive remuneration package
- Supportive Employee Assistance Program (EAP)
- Career progression opportunities
- A progressive, expanding organisation that enjoys seeing their leaders grow
- Access to exclusive benefits and discounts platform including leading JB Hi-Fi, CBA, Endota Spa etc

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