Housing Customer Service Officers

2 weeks ago

Melbourne, Victoria, Australia Department Of Families, Fairness And Housing Full time

**THE ROLE**

**Commencement mid January 2025**

The Housing Customer Service Officer (HCSO) work within a supported, supervised environment to provide public housing information and assistance to people seeking accommodation, existing renters, community service organisations and government stakeholders to ensure enquiries are handled in a client-focused and timely manner in accordance with guidelines and policies.

The Housing Call Centre (HCC) is a fast faced environment and is everchanging according to directions provided by the Victorian Government. A HCSO would initially embed their training knowledge by taking inbound calls relating to maintenance and then based on performance will progress to various other tasks as part of their skillset.

**ACCOUNTABILITIES INCLUDE**
- Provide high quality service to clients in relation to routine housing information.
- Assess client queries for housing services and make decisions from a range of established policies and procedures, legislation and regulations specific to the role.
- Review and accurately process contractor invoice claims for payment.

**Please open the position description to read more.**

**COVID-19 VACCINATION**
The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current **ATAGI (Australian Technical Advisory Group on Immunisation) advice**, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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