Operations & Workplace Manager - Perth

JLL supports the Whole You, personally and professionally.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**About Us**:
Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions.
**The Role**:
The Operations and Workplace Manager is responsible for overseeing both workplace experience and facilities management operations at assigned Westpac sites. This role leads a diverse team of concierge and workplace professionals, while also serving as the key facilities management contact. The position requires balancing exceptional customer service delivery with effective building operations management to create an optimal workplace environment for Westpac employees and visitors.
**Responsibilities include but not limited to**:

- Lead and inspire high-performing teams of Client Suites Concierges, Workplace Coordinators, Lobby Concierges, and other workplace experience staff.
- Ensure delivery of exceptional concierge and workplace services across client suites, private wealth areas, executive floors, and general workplace spaces.
- Oversee end-to-end management of workplace experience requirements, including reception, visitor management, meeting room bookings, and special events support.
- Drive implementation of workplace initiatives and best practices to enhance the employee and visitor experience.
- Serve as the key facilities management contact for assigned Westpac sites.
- Oversee day-to-day facilities management operations, including planned and reactive maintenance, cleaning, waste management, and other building services.
- Manage relationships with facilities service providers and subcontractors to ensure high-quality service delivery.
- Conduct regular site inspections and property condition assessments.
- Oversee compliance with essential services requirements, WHS regulations, and environmental sustainability initiatives.
- Manage the facilities help desk, ensuring timely resolution of issues and maintenance requests.
- Coordinate minor works and workplace modifications as needed

What you will bring
Proven experience in corporate real estate, facilities management, or hospitality, with at least 3 years in a leadership role.
Strong understanding of both workplace experience best practices and technical facilities management principles, coupled with experience with facilities management systems, workplace management tools, and data analysis platforms.
Excellent interpersonal and communication skills, with the ability to engage effectively with all levels of an organization.
Knowledge of relevant health and safety regulations, building codes, and industry standards.
Strong analytical and problem-solving skills, with the ability to balance multiple priorities in a fast-paced environment.
Flexibility to adapt to changing client needs and requirements.
Ability to deal with a variety of complex issues concurrently.
Ability to work under pressure with limited supervision
**What to expect from us**:
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and exce