Change Manager

Overview
Change Manager - Delivery System Program
at
GHD
— Reports to the IS PMO Manager and will be a key player in the Global Project Delivery System program. The program aims to centralise GHD's project delivery platform, tools, and data management to ensure alignment with business needs while driving operational excellence.
Responsibilities
Oversee end-to-end change management activities for projects within the Project Delivery System Program, including impact assessments, stakeholder engagement, and readiness planning.
Collaborate with the Portfolio Change team to identify and address change impacts and implement mitigation strategies.
Co-create and execute comprehensive communication and change strategies tailored to both project-specific and broader business needs, ensuring clear and timely messaging.
Co-create overall training approach, including conducting training needs analysis, creating learning materials, and coordinating training delivery to support effective change adoption.
Facilitate workshops and engagement sessions to gather feedback, address concerns, and refine change management approaches throughout the program lifecycle.
Provide regular updates on progress, key risks, and outcomes to the IS PMO Manager and broader Portfolio level Change team, offering actionable insights and recommendations.
Role model a culture of change readiness and continuous improvement.
Key Functions / Skills and Competencies
Experience leading change management for complex, large-scale global projects, particularly in business process, system, and technology implementations.
Expertise in change management methodologies, tools, and techniques to drive adoption and maximise business outcomes.
Strong planning, analytical, and problem-solving skills, with the ability to manage complex, multifaceted change scenarios.
Exceptional communication skills with experience in developing and delivering multi-channel communication plans and messages.
Strong stakeholder management skills, with experience engaging leaders and managing organisational sensitivities.
Ability to effectively manage competing priorities, maintain composure under pressure, and drive results.
Deep understanding of organizational culture and business process improvements.
Experience and Qualifications
Bachelor's degree in Business, Management, IT, Communications, or a related field.
Minimum of 7 years' experience in change management, with a focus on executing change in IT projects and programs.
Proven experience leading enterprise-level change initiatives and driving large-scale adoption.
Certification in change management methodologies preferred (e.g., Prosci, ADKAR).
Proficiency with collaboration tools such as MS Teams and Microsoft 365.
Experience working in a consulting or engineering environment is advantageous.
Interested?
Contact: Lloyd Hall-Towers
GHD is an equal opportunity employer and we value a diverse workforce and an inclusive culture. We encourage applications from Aboriginal and Torres Strait Islander peoples and people of all identities. GHD embraces hybrid work arrangements to create a work environment focused on well-being, flexibility, and productivity where our people can thrive. We respectfully ask that no agency resumes be presented at this stage.
Job Details
Seniority level: Director
Employment type: Full-time
Job function: Public Relations, Writing/Editing, and Marketing
Industries: Civil Engineering, Industrial Machinery Manufacturing, and Environmental Services
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