Fulfilment Officer

**Fulfilment Officer**

**Full Time** **-** 12 Month Contract**
- **_Leverage your administration, time management and organisation skills to support our customers_**:

- **_Shift commencement time of_** **_between 6:00am to 9:00am, Monday-Friday._**

Working in a close knit Fulfilment Team and reporting to the Fulfilment Manager, our Fulfilment Officer is responsible for the delivery of all customer communications and collateral via the mail system for all insurance policies sold and administered by Greenstone.

The role of the Fulfilment Officer is to ensure that all customer documents are printed, sorted and enveloped accurately and are sent to customers in a timely manner. The Fulfilment team also receives all inbound mail correspondence, which is passed onto the relevant business units for appropriate action.

**What are we looking for?**
- A team player, with the ability to assist others and communicate well to achieve common goals
- Attention to detail and a passion for quality outcomes
- High level of organisational skills
- Problem solving skills
- Timeliness - Being able to meet deadlines and manage multiple tasks at the one time
- Ability to work unsupervised by following processes
- Results and target driven
- Basic computer skills
- Drive, motivation and innovative thinking
- Ability to embrace change
- High level of aptitude in learning and retaining information
- Consistently demonstrating GFS values

**Desirable**
- Hard/soft copy administration skills and experience
- Experience working within a mail room environment or similar

**Our Promise to Our People**

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:
**What's in it for you?**
- Funded Induction product training and on-going coaching and support
- A subsidised on-site company cafe (weekly free lunch)
- Hybrid working week flexibility in office and working from home
- Company funded paid parental leave benefit (18 weeks)
- Health & well-being initiatives and programs including free access to on site gym facility
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions and a grand annual conference to recognise our people
- Retail discounts e.g. movie tickets, Taronga Zoo entry, live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

**Who is Greenstone?**

Greenstone distributes insurance products under trusted brands such as Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths, Guide Dogs Pet Insurance, Kogan Life Insurance, Australian Seniors Insurance Agency and Choosi.

We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.

We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.

Great central location in Norwest Business Park, Bella Vista 2153 - only a short walk from Norwest Metro station (also direct bus access from Parramatta and Blacktown).