Fulfilling Career in Customer Support

2 days ago

Australia beBeeCustomer Full time $80,000 - $120,000
Unlock a Fulfilling Career in Customer Support

This role offers an excellent opportunity to excel in sales, technical support, and customer relationship management.

  • Prioritize customer-centric service to drive business growth through integrated sales and support strategies.
  • Develop strong relationships with customers to identify sales opportunities and promote product offerings while ensuring exceptional customer satisfaction and retention.

This is an office-based position with occasional on-site support and may require flexible working hours, interstate, and international travel.

Main Responsibilities:
  • Build long-term customer relationships to foster business growth by identifying sales opportunities and promoting products.
  • Analyze and resolve hardware, software, and networking issues using problem-solving skills. Escalate complex problems to Level 1 or specialized support when necessary.
  • Educate customers and internal staff on product features, preventative maintenance, and best practices using training materials, FAQs, and video tutorials.

Required Skills:

  • Exceptional communication and problem-solving abilities, with a focus on handling pressure effectively.
  • A customer-focused and collaborative mindset to support team objectives and business targets.
  • Proficiency in Microsoft Office Suite and CRM systems like Salesforce.
Benefits of Working with Our Team
  • Discounted products
  • New office location, close to public transport and onsite parking
  • Supportive, family-friendly work environment

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