Chief Identity Operations Officer
6 days ago
Job Title
The Identity Team Lead role involves overseeing the effective functioning of an Identity team to ensure seamless and secure user experiences.
Providing technical leadership and guidance to IT operations teams and business stakeholders, coordinating project delivery and service transition.
Enhancing the availability and reliability of directory and identity management systems to mitigate operational risks.
Ensuring the availability of critical business services through effective capacity planning and business continuity support.
Optimizing service operations across IT Identity frameworks.
Collaborating effectively within cross-functional teams to execute IT operations, service, and incident management processes.
Requirements:
Experience as a team lead in designing and configuring Identity and User Access Management platforms with expertise in Entra, Active Directory & Azure AD, Azure MFA, Office 365, mail filtering solutions, and file storage is required.
Technical skills include advanced working knowledge of operating system protocols, platform services, and system design; proven ability to implement automation and orchestration solutions; strong understanding of ITIL and DevOps processes and relevant service operations tools such as Jira.
Key abilities include action-oriented with high energy and enthusiasm; effective collaborator and communicator, capable of building partnerships and delivering clear, tailored communications to diverse audiences.
Planning and adaptability are also essential, requiring skilled prioritization of work to align with organisational goals; adaptable to changing situations and demands.
Technical proficiency includes proven experience in technical and hybrid cloud environments (e.g., Azure, AWS, Oracle Cloud) and Microsoft configuration management, including Active Directory, Federation Services, O365, Exchange Online, and Azure services.
Qualifications include tertiary qualifications in computer science, software engineering, or a relevant information technology field; ITIL Foundation certification is mandatory; Azure, O365, or other cloud-related certifications, and Certified Identity and Access Manager (CIAM) are desirable; relevant Microsoft MCSE certification and Cert IV or higher in Leadership Management would be advantageous.
Our ideal candidate will have a strong background in IT operations and a passion for leading cross-functional teams. They should be highly organized, detail-oriented, and able to communicate complex technical concepts to both technical and non-technical stakeholders.
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