Client Support Specialist

2 days ago

Goulburn, New South Wales, Australia Argyle Housing Full time

**Introduction**:
Building a better future for our Communities.

Argyle Housing is a community-managed, not-for-profit, housing organisation. While we provide the bricks and mortar, it is who is inside that matters. We provide a home, not just a house where the home is the foundation from which our clients realise that their best life is possible and can map their journey to achieve it. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living.

We are committed to assisting our clients and their communities to achieve a better future.

About you

We are looking for someone who can help us deliver high levels of client satisfaction and who can demonstrate actions that will reflect the values that Argyle Housing places on its people, teamwork, and our commitment to superior customer service.

The objective of the Client Support Specialist is to operate as the key point of contact for clients within a specific housing portfolio for Goulburn and Yass. The role focuses on key aspects of tenancy management, delivered under the guidelines of the Residential Tenancies Act NSW. A primary focus is for coordinating support services and community participation programs to ensure long term and sustainable tenancies are maintained and connections are built with the communities.

All roles within Argyle Housing are to be performed under the principle of "One Argyle" and with a commitment to client service delivery fostering the approach of 'no wrong door'.

**Description**:
**This role will be responsible for**:

- Provide client engagement and coordinate support services and community participation programs to ensure sustainable tenancies
- Maintain and update client records and file notes in tenancy management system.
- Undertake periodical inspections and property condition reports and support client to implement and maintain appropriate property care and use
- Promote positive neighbourhood engagement and address any neighbourhood complaints.
- Address issues or concerns relating to breaches of tenancy agreements to achieve a resolution
- Work collaboratively internally with other functions or teams to ensure the client needs are appropriately or adequately addressed (e.g. repairs and maintenance, rent management, income review, preparing for tribunal)

Selection criteria/Essential skills
- Up to date, or the ability to obtain knowledge of relevant tenancy and housing legislation
- Knowledge or ability to obtain knowledge of social housing policies and procedures
- Sound understanding of social and community issues impacting on social and affordable housing clients
- Sensitivity and understanding of cultural and socio-economic characteristics
- Current driver's licence, Working with Children Check and National Police Check
- NDIS worker check

**Skills and Experiences**:
**A few benefits working at Argyle Housing**:

- Generous salary
- Not-for-Profit salary sacrifice options
- Free Time - One day off a month awarded to each Team Member to rest and recharge
- Paid Parental Leave
- Staff Recognition and Reward scheme
- Reconciliation Action Plan working groups
- Staff Wellbeing allowance
- Volunteer leave
- Work/life balance

This is an excellent opportunity for those seeking a satisfying and fulfilling role within a supportive team environment, whilst making a positive contribution to the community.

Next steps

Applications close

Questions?

  • Client Support Professional

    1 week ago

    Goulburn, New South Wales, Australia beBeeClient Full time $70,000 - $92,000

    Job OpportunityWe are seeking a highly skilled professional to join our team as a Client Services Specialist.This role is ideal for an individual who is passionate about providing exceptional support and has a strong background in administration, preferably within the financial services sector.The successful candidate will be responsible for:Assisting in the...

  • Client Services Specialist

    2 days ago

    Goulburn, New South Wales, Australia Nutrien Full time

    Client Service Specialist - Insurance Join Nutrien Ag Solutions – the agricultural retailer of the future Provide invaluable support to our Insurance Brokers Goulburn, NSW For over 150 years, we have been committed to providing quality local advice, knowledge and expertise to growers.Nutrien Ag Solutions one of the largest agribusinesses operating in...

  • Client Services Specialist

    1 week ago

    Goulburn, New South Wales, Australia Nutrien Ag Solutions - Australia Full time

    OverviewJoin to apply for the Client Services Specialist role at Nutrien Ag Solutions - Australia.Goulburn, NSWAbout the OpportunityReporting to the Client Services Manager, the focus of this role is to provide brokers with efficient support to ensure the ongoing growth of the portfolio. In addition, you will:Assist in the preparation and administration of...

  • Client Services Specialist

    1 week ago

    Goulburn, New South Wales, Australia Nutrien Ag Solutions - Australia Full time

    OverviewJoin to apply for the Client Services Specialist role at Nutrien Ag Solutions - Australia.Goulburn, NSWAbout the OpportunityReporting to the Client Services Manager, the focus of this role is to provide brokers with efficient support to ensure the ongoing growth of the portfolio. In addition, you will:Assist in the preparation and administration of...

  • Client Services Specialist

    2 weeks ago

    Goulburn, New South Wales, Australia Nutrien Full time $60,000 - $80,000 per year

    Client Service Specialist - InsuranceJoin Nutrien Ag Solutions – the agricultural retailer of the futureProvide invaluable support to our Insurance BrokersGoulburn, NSWFor over 150 years, we have been committed to providing quality local advice, knowledge and expertise to growers. Nutrien Ag Solutions one of the largest agribusinesses operating in...

  • Behavioural Support Specialist

    2 weeks ago

    Goulburn, New South Wales, Australia beBeeSupport Full time $80,000 - $105,000

    Job Title: Behavioural Support SpecialistWe deliver high-quality, evidence-based support to clients in various settings.Our team works across all age groups and collaborates with multiple stakeholders.Key Responsibilities:Identify client needs through assessment and planning.Develop, evaluate, and implement support plans in complex environments.Create...

  • Client Support Partner

    2 days ago

    Goulburn, New South Wales, Australia The Benevolent Society Full time

    **Part-time position based in Goulburn (Must be able to work on Fridays)**:- ** $39ph - $42ph + Super + Salary Packaging**:- **Flexible Friendly organisation, WFH options available**We are Australia's first charity, providing a range of services across New South Wales, Queensland and South Australia. We are a not-for-profit and non-religious organisation...

  • Aged Care Support Specialist

    2 days ago

    Goulburn, New South Wales, Australia beBeeCareSupport Full time $60,000 - $80,000

    Job Overview:Aged care support specialists work with older adults to help them live independently in their own homes.About the Role:This role involves assisting clients and their families to access services that meet their needs, promoting a person-centered approach to care planning and goal-setting. As an aged care support specialist, you will empower...

  • Family Support Specialist

    2 days ago

    Goulburn, New South Wales, Australia beBeeCaseManagement Full time $30,720 - $39,375

    Job Title: Family Support SpecialistAbout the Role:This is an opportunity to make a positive difference in the lives of vulnerable families. As a Family Support Specialist, you will be responsible for delivering client-focused and outcome-based services that promote family well-being and resilience.Key Responsibilities:Work collaboratively with clients who...

  • Social Support Specialist

    3 hours ago

    Goulburn, New South Wales, Australia beBeeCounselling Full time $112,396 - $116,038

    Job Title:">Social Support Specialist">Location: Goulburn">Classification: Social Worker Level 3">">Key Responsibilities:">The successful applicant will provide crisis support and ongoing counselling to victims of interpersonal trauma and their non-offending family members. They will also develop and maintain effective community networks, prioritise work,...