Night Auditor Relief Night Manager

5 days ago

Melbourne, Victoria, Australia M Gallery Full time

**Company Description**
At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That's why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

**Who we are**

Hotel Chadstone Melbourne MGallery is part of worldwide hotel group, Accor. Inspired by the creative journey of fashion, the hotel provides guests with a layered and sensorial experience that is unique and without comparison. Located on the door step to Chadstone - The Fashion Capital, the hotel is in the lifestyle and entertainment destination of Melbourne. Five star luxury and glamour creates the perfect setting for colleagues to create special moments that our guests will remember. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

As Night Auditor you will assist with the night operations of the hotel and be responsible for creating a warm and personalised welcome experience for our guests overnight. This role will also step up to cover days off for the Night Manager - overseeing night operations, ensuring the general safety and security of guests, staff and the property is maintained at all times.

Your typical duties will include but won't be limited to:

- Welcoming our late arrival guests and farewelling our early departures
- Maximising guest satisfaction as well as the safety and security of the property
- Attending to guests requests efficiently and effectively in order to ensure total customer satisfaction
- Managing daily reconciliation of hotel outlets and completing daily revenue postings
- Preparing and distributing relevant audit reports
- Managing and confirming reservation details and accounts for in-house guests details ensuring all details are recorded accurately
- Collating paperwork for departures and coordinate with the Front Office team
- Responding to guest enquires and requests in a timely manner
- Ensuring an effective handover of issues is conveyed at the start and end of each shift

**Qualifications** What you need to be successful**
- Previous experience in a similar role will be advantageous
- Enthusiasm to connect with guests and to hear their story
- An energetic, team focused and can do attitude
- Exceptional grooming, presentation and communication skills
- Excellent communication skills both written and verbal
- High level of computer literacy - Opera experience preferred
- ** Availability to work a 7 day rotating roster from 11pm to 7am is essential**

**Additional Information** What's in it for you**
- Great benefits - worldwide accommodation and food & beverage discounts from you first day, Chadstone shopping centre discounts (at selected stores), free nights' accommodation on your anniversary with Accor, free & confidential employee assistance program, discounted health insurance
- Live in Melbourne's South-East? Work close to home and avoid the CBD
- Endless learning & career development opportunities with Australia's largest hospitality group - Accor
- Industry-leading training and development opportunities with Accor Academy
- Work your way at Accor with flexible work arrangements
- Be part of a dynamic hotel environment with a supportive and fun team

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