Credit Services Solution Specialist

Job Expectations

Build your career and Australia's future.

Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.

We have a fantastic opportunity at nbn, Australia's largest infrastructure project, as Credit Solutions Specialist. This role will report to the Senior Manager Credit and Collections, and you will be joining the Billing and Credit Services Team, a key pillar within the Finance business unit.

A bit about your role

The role will see you working across all of our customer base. You will be engaged with the Wholesale side of our business, dealing with complex issues arising from our RSP's as well as our new development and commercial works customer base where you will be dealing with developers, councils, government departments and individuals.

The Credit Services team is about to undertake a review of everything we do, improving our service offering and lifting customer experience. This role will play a key part in process improvement, documentation, embedding change across teams, ensuring ongoing compliance requirements are met and dealing with internal and external stakeholders and solution implementation.

You will be responsible for carrying out the full range of tasks across Credit Services, but with an eye on improving customer experience through continual analysis and questioning of what we are doing and proposing and implementing new solutions. You will be an advocate for continuous improvement while building stakeholder partnerships across nbn.

A bit about you

You will bring extensive experience in a similar role involving process improvement skills, compliance, and experience of working within a complex corporate environment. Ability to roll out end-to-end credit service process and background in Telco, Utilities, or within Government sector.

You will also have an analytical mind, strong experience dealing with customers and processes, as well as attention to detail, be result focused and resilient and able to adjust in a changing work environment.

Life at nbn

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia's largest infrastructure projects ever undertaken in Australian history, you'll be part of a team building a brighter future for the country.

In your personal career, you'll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

We actively focus on our people having a fair go at reaching their career aspirations. We're committed to equal opportunities for all employees. With initiatives like Women's Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation

At nbn, health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, families, partner workforces, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary for our future. As such certain workers are expected to be vaccinated against COVID-19 unless a valid medical exemption is provided. For further information please refer to our Covid-19 Vaccination Policy.

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn network. nbn also aims to build a network that minimises energy use and can be operated with mínimal impact on the environment.

Worker Type

Permanent

Time Type

Full time