Case Manager Level 2

**Case Manager | Personal Injury I Melbourne, VIC**

At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

**Case Manager, Workers Compensation | Melbourne, VIC**
- **Structured & supportive 10 week training program**:

- **Full time opportunity, Monday to Friday 8.30am - 5:00pm**:

- **Start date 27 January 2025**:

- **Ways of Working - hybrid and flexible working arrangements.**

**Want to know how it feels to be genuinely supported to grow and develop your career?**

We currently have opportunities to join our team as a Case Manager, commencing in our Melbourne office on 27 January 2025. This role is the perfect opportunity to commence your career in the Workers' Compensation Industry and bring your passion for customer service to build a meaningful career, where you will be supporting injured workers with their recovery from a workplace injury and provide them with a positive customer experience. As a Case Manager, you will complete a comprehensive 8-week training program, consisting of face-to-face training, online learning, and one on one coaching support to assist with your development throughout the program.

**During the 10-week program you will learn**:

- The life cycle of a Workers Compensation claim
- The support that is available to assist an injured worker with their recovery from a workplace injury
- The support that is available to facilitate return to work activities for an injured worker and their employer
- How to manage entitlements to medical treatment and weekly payments
- How to effectively communicate with our customers

After the completion of the training program, you will transition to a claims team to manage a portfolio, to support and assist our customers to achieve the best possible outcome. Ongoing transitional assistance will be provided.

**About you**:

- Extensive administration skills
- A high level of organisational and time management skills
- Relationship management skills
- Customer service experience
- Highly developed communication skills (written and verbal)

**What's on offer**:

- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Entry Level

**Location**:

- Melbourne, VIC, AU, 3000**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 59267

**Position Cluster**:

- Non-Executive