Game Operations Specialist

2 days ago

Sydney, New South Wales, Australia Bebeeoperational Full time

Job Opportunity
We lead passionate teams to create meaningful products and experiences. We guide development, clear blockers, and push projects across the finish line while making sure that our teams are sustainable and have a great collaborative environment.
You'll play a hybrid role focused on ensuring global release pipeline stability while also serving as an operational producer liaison to Tencent for VALORANT. You'll partner with engineers, QA, release managers, Riot teams, Riot China, and Tencent to deliver high-quality client and service updates that support VALORANT's global and regional goals.
You'll help define and refine delivery pipelines, tools, and processes, lead execution of release operations, and act as an operational face of VALORANT to Tencent - building strong cross-cultural relationships and advocating for China's players while upholding VALORANT's global vision.
Key Responsibilities:
Lead and manage day-to-day execution for Release Engineering teams.
Facilitate Agile rituals to maintain cadence and delivery clarity.
Support incident triage and escalation workflows to ensure release stability and responsiveness.
Collaborate with Tech Leads and Product Managers to translate strategy into executable plans and stable operational practices.
Champion continuous improvement in team processes, metrics, and performance.
Unblock engineering and QA teams by managing dependencies, resolving delivery risks, and optimizing work systems.
Requirements:
Bachelor's degree in Computer Science or related field, or equivalent experience with strong technical knowledge and problem-solving skills.
Minimum of 4 years of experience as a Producer, Project Manager, or Development Manager on medium to large teams or across multiple organizations.
Fluent in written and spoken Mandarin Chinese and English; comfortable leading projects in both languages.
Proven experience managing execution for software or game teams, including cross-team coordination and release workflows.
Strong stakeholder management skills across cultures and organizations.
Ability to drive multi-team collaboration and lead projects with distributed or external partners.
Availability for time-shifted work hours and travel.
Strong problem-solving skills, able to independently and quickly address execution risks and workflow challenges.
Desired Qualifications:
Experience working with China-based software development teams.
Familiarity with DevOps / release infrastructure tools (e.g. Jenkins, Perforce, Git, CI/CD systems, release automation tools).
Experience working with Console release certification processes.
Experience with improving delivery systems and team metrics using Agile methodologies.
Key Qualifications Include Technical Knowledge, Problem Solving Skills, And Strong Stakeholder Management Skills.

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