Customer Service Officer

2 weeks ago

Adelaide, South Australia Persolkelly Full time

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options.

**PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.**

We are seeking an enthusiastic and experienced Customer Service Representative to join a local city council. The position will involve providing high level customer support predominantly via phone but with some in person, responding to any council related enquiries. A passion for positively contributing to the local community by building relationships through meaningful conversation is required for this role.

**Start**:ASAP

**Hours**: 8.30am - 5pm (Mon-Fri)

**The Role**

Some of the key responsibilities of this role include:

- Be the main point of contact to successfully resolve/address any council related enquiries or complaints
- Liaise regularly with internal and external stakeholders, with the ability to build rapport and de-escalate challenging situations
- Able to show initiative, working autonomously within a small team
- Some administration duties as required

**Experience Required**
- Experience in a similar role customer service (essential)
- Excellent written and verbal communication with demonstrated ability to successfully resolve conflict and nurture customer relationships
- Strong organisational skills with the ability to work in a fast-paced environment, prioritise workload and problem solve
- Ability to fully utilise Microsoft Office software packages
- Qualifications in customer service or business administration (preferred)

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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