Outpatient Administration Officer
7 days ago
About the role
Permanent full time opportunity to provide administration support for all administration areas within Cancer Care Services (CCS) due to unplanned leave.
About you
- Provide excellent customer focus in a friendly and helpful manner, with the ability to communicate clearly and confidently in a written and oral capacity with all patients, their families and staff.
- Perform a wide range of administrative duties across all areas within CCS, which may include reception, referral centre, scheduling, medical records, billing and call centre/switch activities.
- Ensure bulk billed patients have a valid referral, as per the Medicare Benefits Schedule for Cancer Care Specialists associated with Private Practice Clinics, making certain that these are correctly categorised and assigned the correct appointment class. Follow up with regular finance audits.
- Create, process, track and distribute CECs for CCS Outpatient/Treatment units efficiently and within designated timeframes and according to ieMR Business Rules.
- Work autonomously in the absence of decision makers by establishing work priorities, achieving work targets, contributing to team goals in a changing environment. Solve immediate problems in situations where precedents have not been set and procedures not defined.
Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
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