Programs Administrator

Join a "for purpose" disability & aged care company in a growing industry
- Multiple opportunities with flexible shifts to suit your lifestyle
- Ongoing career development and training opportunities

**Who we are**

Our simple mission is to provide skilled and trusted in-home care and support services that add value, meaning and dignity to the lives of others.

We enable our people to provide the best possible care to our clients by continuously investing in their learning, development and wellbeing.

**Our culture**

We are committed to developing a culture that lives by the Simply Helping Gippsland South and West values; **compassion**, **communication**, **reliability **and **trust**.

Simply Helping Gippsland South and West is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome all staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

From the moment you step through our doors, you'll feel welcome and supported to do your best work and really make a difference in people's lives.

**Our benefits**

As a Simply Helping Gippsland South and West employee, benefits you'll be able to take advantage of include;
- Access to a marketplace of retail savings from leading Aussie retailers
- Exclusive access to wellness hub benefits and perks offers such as financial wellness, mental resilience, and physical health
- Monthly recognition and reward for 'Employee of the Month'
- Novated car leasing
- Ongoing training and development
- Career development opportunities

**How you'll make an impact**

As a Programs Administrator with Simply Helping Gippsland South and West, you will be responsible for ensuring all records for all funded programs are complete, accurate and up-to-date, meeting legislative and regulatory requirements. The specific responsibilities and duties listed in this document may be revised in future.

A day in the life as a Programs Administrator with Simply Helping Gippsland South and West may see you support our clients with;
- Be first point of contact for TAC and Workcover service users and/or their nominees and support coordinators, requesting services
- Handle general enquiries about TAC and Workcover services, including clarifying specific account information and/or rostering queries from internal and external departments
- Liaise with and ensure clear communication across all stakeholders
- Generate, complete, and update service agreements, support delivery plans, service booking forms and other associated paperwork for TAC and Workcover service users
- Receive requests for services from service users, representatives and/or their support coordinators, and collaborate with the Services and Programs Team Leaders to implement and action appropriate support

**What we're looking for**

As a patient, flexible and understanding individual with a supportive and caring nature, ideally with experience within the aged, disability or health care sectors, you'll have;
- Able to build strong rapport and develop positive working relationships with participants and stakeholders (both internal and external)
- Strong attention to detail
- Time management skills and ability to maintain a fast pace
- Capacity to solve problems independently and use initiative
- Strong organisation and prioritisation skills

Desirable, however not essential;
- Certificate IV in Business or equivalent
- Valid driver's licence with access to a comprehensively insured vehicle

**To APPLY**

**We are deeply committed to keeping our clients safe and so we require all Simply Helping Gippsland South and West people to hold Proof of working rights in Australia, NDIS Worker Screening Clearance issued in the State of Victoria, Employee Working with Children Check card issued in the State of Victoria, and Full COVID vaccinations.