Customer Solutions Manager

2 weeks ago

Sydney, New South Wales, Australia Fcm Meetings & Events Full time

**Job no**: 526503
**Brand**: FCM Meetings & Events
**Work type**: Full time
**Location**: New South Wales
**Categories**: Events & Production, Business Development

At FCM Meetings and Events we have an elevated focus on strategy, content and technology. It's all backed by the global strength and security of Flight Centre Travel Group's (FCTG) flagship corporate travel brand FCM Travel. When you combine the talent, tech, global reach of our blended brand as well as the amazing ability of our people to think differently - the result is a meetings and events company LIKE NO OTHER.

As the **Customer Solutions Manager**, you will play a critical role in supporting the sales and account management functions delivering, accurate, creative, innovative and compelling programs in response to existing and new customer proposal briefs.

**What you will be doing**:

- Building and nurturing strong relationships with clients and suppliers
- Ensuring successful delivery of RFP's and quotations including research, accurate and compelling content
- Developing tailored proposals and detailed budgets that align with client needs, and project goals to support successful business outcomes
- Driving supplier engagement through strategic negotiation, fostering innovation, and building collaborative partnerships to enhance value and deliver competitive solutions

**What you will bring to the role**:

- Experience in events industry/group travel industry
- Events operations experience
- Sound knowledge of procurement, product and market trends and negotiating skills
- Technical proficiency with CRM and data analysis
- Experience in project management

**What's in it for you?**
- ?Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised Learning & Development pathway options

Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

LI-ME1#MTEV#LI-Onsite

**Applications close**:

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