Customer Solutions Manager

Are you passionate about shaping the future of public sector customers by paving the way for
innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with customers and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer's mission?

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join our
Worldwide Public Sector, (WWPS) Australia New Zealand (ANZ) team to help customers realize
sustained business value by accelerating their cloud transformation journey.

You will have the opportunity to collaborate with customers, sales, solutions architecture and
service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. You will work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules.

This is a technical role and requires successfully gaining the Solution Architect, Associate certification within the first 6 months of employment. Experience in enterprise technology sales within the national security sector and the ability to maintain appropriate security clearances are essential.

At AWS, we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal. You are encouraged to think big, invent and take ownership on customer challenges.

This position may require 25% - 40% travel dependent on geo and time of year.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small

Key job responsibilities
Working backwards from the Customer
- we dive deep to understand context, vision, and strategic goals to guide and accelerate cloud journeys.
- Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.
- Value Realization: You identify and accelerate the customer's realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.
- Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.

A day in the life
Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a global community of Customer Solutions Managers (CSM) delivering cloud solutions for our customers.

About the team
Diverse Experiences

Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work