Surveillance Officer

**About us**

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW - you have the chance to be part of creating a lasting legacy that will benefit generations to come.

**About the Team**

The Infrastructure and Place (IP) Division is in the process of delivering an ambitious and once-in-a generation multi-billion dollar program of public infrastructure works which will ease congestion, improve safety, create new places and connect communities for generations to come. We are dedicated and passionate team that is proud of the work we do and the supportive and flexible team culture we have built. The role sits within the Pinch Points Program, Easing Sydney Congestion within Sydney Program Delivery.

The Easing Sydney Congestion Program is building a sustainable legacy by delivering the largest single series of infrastructure investments in New South Wales history. The program is responsible for delivering targeted improvements across Sydney's Road network, with a focus on operational efficiency through brownfield intersection improvements, smart technology, assisting innovation and program delivery across Sydney.

Since 2015, the NSW Government has committed over $1.5 billion to the delivery of Pinch Points Programs, $600 million for technology driven projects and $460 million to public transport improvements.

We deliver benefits to our customers and communities through:

- Improving networks, places and connectivity to places
- Reducing journey times and getting people to where they need to be more efficiently and with more certainty through targeted intersection improvements
- Building and improving active transport connectivity
- Improving pedestrian and traffic safety
- Improving freight and public transport reliability and efficiency
- Targeted environmental and sustainability outcomes

**The Opportunity**

Right now, we have a **Permanent Full-time** opportunity for a Surveillance Officer to join the Easing Sydney's Congestion Program within Sydney Project Delivery in Infrastructure and Place. Easing Sydney Congestion is based at Paramatta, NSW office**. **The Surveillance Officer role will be based at our project sites, which may be located throughout Greater Sydney. The Surveillance Officer manages routine surveillance activities and assists in complex surveillance activities and nominated contract works for the administration of brownfield road and intersection upgrade construction works. This is done to ensure the delivery in accordance with client time, quality and scope requirements.

**What you will be involved in**:

- Provide a routine surveillance capability in support of Agency works in order to verify that work has been performed in accordance with applicable standards, specifications and processes.
- Monitor and influence development partner progress against agreed milestones and deliverables to support the Agency's program of work.
- Assist in the preparation and assessment of project and contract documentation, as required, to support project/ contract engineers and managers in the conduct of best practice project/ contract management and works delivery.
- Maintain accurate, timely and fit-for-purpose recording of surveillance activities being carried out in order to maintain auditability and traceability of Agency works.
- Exercise Agency Delegations on site in order to represent the needs of the Agency to delivery partners and provide in situ Agency support to delivery partners.
- Provide technical advice and escalate technical issues to project and contract engineers and/ or managers as required or requested, in order to support best practice project/ contract management and works delivery.

**About you**

Knowledge of quality systems and procedures will be critical to your success in assisting internal and external stakeholders and contractors to deliver projects within agreed timeframes, cost, quality, and scope.

You will be a great communicator with the ability to build effective working relationships with contractors, other agencies and stakeholders and be able to manage client expectations to ensure all project management and management system requirements meet Transport for NSW customer expectations standards. You can also think broadl