Member Acquisition Partner

Join to apply for the Member Acquisition Adviser role at Australian Institute of Company DirectorsJob Type: Permanent - Full TimeLocation: Brisbane, QLDJob Category: Call Centre and Customer Service, Sales and Client Relationship ManagementAbout UsThe Australian Institute of Company Directors (AICD) is committed to strengthening society through world-class governance.
We aim to be the independent and trusted voice of governance, building the capability of a community of leaders for the benefit of society.
Our membership of more than 50,000 includes directors and senior leaders from business, government and the not-for-profit sectors.Job DescriptionThe Member Engagement Team (MET) provides our members with products and services to strengthen their knowledge and engagement, and give them the opportunity to access, adopt and benefit from leading insights.
The vision is to optimise the member experience as AICD as well as enhance their professional capabilities.About The RoleAs the Member Acquisition Adviser, you will meaningfully engage with prospective members to understand their governance, professional development, and directorship goals.
You will apply your customer focus to convey how the AICD offering of membership, products, programs and services can best support them in achieving their professional aspirations.
Your expertise in lead conversion while building relationships and connection is key.You will be provided with indepth onboarding and supportive training as well as ongoing coaching to ensure you are confidently positioned as a trusted advisor.Your Remit Will Be Broad And Will IncludeProactively identify member needs and pathways for growth to achieve their professional aspirations.Research and manage leads.Manage business development and engagement opportunities to achieve membership growth.Determine and cross-sell appropriate products and services to meet members' needs, participating in targeted campaigns when required.Identify members at risk and take appropriate action.Resolve member issues raised.Provision of insightful statistics and data reports.Ensure accurate and detailed CRM management.Desired Skills And ExperienceAbout youYou will have strong technical aptitude and previous relevant experience, and you will champion the AICD values of: Accountability, Respect, Excellence and Collaboration.
In addition, you will also have the following:Experience working in a sales, customer service or education environmentDemonstrated ability in building credibility and trusted partnershipsThe ability to influence and communicate with C&D-level executivesProven track record of increasing revenue through the conversion of leadsSoft selling skillsExperience in delivering client-focused solutions based on customer needsCRM data management and MS Office experienceAn ability to collaborate and work as a teamExcellent verbal and written communication skillsSound listening and presentation skillsYour career at the AICDOur ValuesAccountability, Respect, Excellence and CollaborationThere are many benefits of joining the AICD, including:Hybrid/flexible working arrangements.Access to salary sacrificing and salary continuance (income protection) insurance.Personal wellbeing support through AICD's employee assistance program for you and your immediate family.A collaborative, One Team culture.Career development through a capability framework and ongoing professional development, including access to our education platform with training courses and webinars, coaching, and external education support.Opportunity to contribute to an organisation widely respected as the 'gold standard' of governance, policy, and leadership.Opportunity to attend highly sought-after events with influential speakers.We welcome applications from people of all ages, genders, sexuality, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander Peoples and people with a disability.
We provide reasonable adjustments including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email For further information on what it's like to work with us, please visit our Careers and LinkedIn Life pages:Our Careers page: LinkedIn page: To ApplyPlease submit a resume and cover letter detailing why you are the best person for the position by clicking 'Apply'.
Applications close on 17/9/25.
We will be in touch with shortlisted candidates shortly after this date.
If you have any queries regarding this opportunity, please contact Lola Perez Lira, Talent Acquisition Consultant: #J-18808-Ljbffr