Team Leader

Overview
Want to grow your career while helping people find a job they love? At Breakthru, you won't be stuck behind a desk — you'll be out in the community, working side-by-side with clients where it matters most. As part of the Royal Rehab Group, you'll be backed by one of Australia's most respected not-for-profits, with over 125 years of experience delivering life-changing disability and rehabilitations services. This means you'll have the stability, resources, and support to grow your career and make a real impact in people's lives.
About The Role
Breakthru is proud to be selected by the Department of Social Services to deliver the new Inclusive Employment Australia (IEA) program across key regions in New South Wales and Queensland. This means we'll be supporting more people than ever to access meaningful employment and build lasting careers — and we're growing our team to help make it happen.
Leading the team across the Townsville Employment Service Area (ESA), as a Team Leader you'll play a hands-on role in guiding and supporting the team to deliver person-centered support, helping clients build confidence, develop skills, and secure meaningful sustainable work. Working closely with employers, you'll strengthen partnerships that create real opportunities for inclusive employment. This role is all about coaching your team to achieve outcomes, driving performance, and making a genuine difference in people's lives.
Key Responsibilities
Working under the guidance of the ESA's Service Manager, mentor and support a high-performing team, driving results and fostering growth.
Ensure the ongoing development of your team to build a deeper understanding of best practice when working with people with disability, injury, or health conditions.
Translate program guidelines into high-quality, compliant service delivery that meets quality and performance targets.
Guide clients into meaningful work through trust, empathy, and personalised support.
Build strong employer partnerships and promote inclusive hiring practices.
Monitor progress, maintain accurate records, and lead by example.
Champion Breakthru's values of inclusion, empowerment, and person-centred practice.
About You
You're a confident leader with a passion for mentoring others and driving performance. You know how to bring out the best in a team, creating a supportive and results-driven environment where people thrive. With a strong understanding of employment services and program guidelines, you're skilled at mentoring others to provide a high-quality service that meet performance targets.
You build genuine relationships with your team, clients and employers alike, guiding individuals into meaningful work through empathy, trust, and tailored support. You're proactive, organised, and lead by example. Most importantly, you're committed to inclusion, empowerment, and making a real difference through person-centred practice.
Essential Criteria
Qualifications in Employment or Human Services (e.g. Mental Health, Psychology, Social Work) – desirable
Experience in employment services and supporting people with disability, injury, or health conditions
Proven ability to meet KPIs and create client-focused employment and skills plans
Confident in marketing clients to employers and facilitating group programs
Strong communication, problem-solving, and stakeholder engagement skills
Knowledge of disability legislation, support strategies, and labour market trends
Current Driver's License - essential
Your Royal Rewards
Salary Packaging: Package up to $15,900 of your pre-tax income and boost your take-home pay
Meals & Accommodation: Package up to $2,650 for dining and holidays expenses
Wellbeing Days: 5 extra leave days to recharge
Maxxia Rewards: enjoy a huge range of discounts through our salary packaging partner
Fitness Passport: Discounted access to gym and aquatic centres
Health Insurance: Exclusive HCF discounts
Portable Long Service Leave: Access to portable long service leave for eligible candidates
Career Growth: Genuine opportunities for growth and career development
EAP Support: Free, confidential counselling and wellbeing support
We know our diversity makes Breakthru a great place to work, and we are committed to building an inclusive workplace that reflects the people we serve. We encourage applications from all members of our community, including People with Disability, First Nations peoples, LGBTIQA+ people, and those from Culturally and Linguistically Diverse backgrounds.
We are committed to creating an inclusive and accessible environment where all individuals can thrive. Should you require any adjustments to participate equitably in the recruitment process, please contact
We welcome the opportunity to discuss any workplace adjustments during the interview process.
What's Next
If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us
Please note, only applicants that address this essential criteria will be considered.
Visit Our Breakthru Careers Page For More Information
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The successful applicant will be required to provide and undergo pre-employment checks including but not limited to a current criminal record check, working with children check, NDIS Worker Screen Clearance, employment history, driver's license and referee checks.
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