Operations Manager Investigations

6 days ago

Melbourne, Victoria, Australia Procare Group Full time

Join a leading national provider of insurance risk and solutions services
- Internal career progression | Ongoing support from National management team
- We value our supportive and collaborative company culture

Procare's Investigations Division are actively seeking an **Operations Manager** to join our growing Victorian Investigations team, located at our **Burnley** office. This position presents an excellent opportunity for a high calibre individual with demonstrated experience, tenacity and a commitment to a demanding & busy role.

The role includes tasks such as:

- Liaison with the VIC State Manager and wider team including National Portfolio Managers while assuming full responsibility for Victoria's operational requirements;
- Overseeing the team's day to day Investigation performance deliverables, ensuring consistent timely and customer focused service delivery;
- Driving initiatives to enhance operational efficiency, productivity and client satisfaction, particularly for our large government and insurance Scheme contracts; and
- Ensuring operations comply with relevant regulations and standards to ensure quality work is delivered & compliance standards are maintained across all Schemes.

**About You**:

- Demonstrated operations experience within relevant sectors such as personal injury insurance, legal/law, financial services, fraud/criminal, TAC or workplace investigations;
- **Strong customer service ethic is a must**, through managing internal and external stakeholders;
- A drive for **divisional growth**, including an ability to prepare internal management reports and external reports in line with our SLAs and client requirements;
- Support & assist investigators in their roles, identify opportunities to enhance operational performance of the team and a dedication to achieving performance metrics;
- An ability to work with others effectively to obtain desired outcomes, demonstrate initiative and assert professional judgement as required;
- Have a keen interest in insurance investigations, cyber, litigation or fraud/risk management.

**What We Offer**:

- Excellent remuneration package including performance incentives and other benefits;
- A structured Employee Value Proposition including novated lease, purchased leave and salary sacrificing options, paid parental leave, external EAP access and various other financial benefits;
- Career progression & a pathway to future national opportunities across our multi-disciplinary business - plenty of cross-divisional opportunities will present in risk management, cyber incident response, legal, etc;
- A workplace that values their staff, fosters the diversity of our brand & company offering and encourages a collegiate and positive approach in every client & staff interaction;
- Social Clubs, paid Volunteer Day, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and much more

**About Procare**:
The Procare Group is an ever-growing national business of over 25 years. Our values are at the core of our business; Work Together, Be Accountable, Clarity in Communication and Find a Solution. At Procare Investigations, our vision is to be the most respected national insurance investigations business in Australia with a focus on delivering high quality services for our customers through every interaction.

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