Gtech Services Manager, Large Customer Sales

2 weeks ago

Sydney, New South Wales, Australia Google Full time

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.

**Minimum qualifications**:

- Bachelor's degree or equivalent practical experience
- 6 years of experience in service management, operations, or consulting

**Preferred qualifications**:

- Sales or related experience in mid-market, small business, agency, acquisitions, onboarding, channel, and/or app development sales
- Ability to work independently and manage multiple global projects simultaneously while paying strict attention to detail
- Ability to synthesize complex messages, data sets or signals, and insights into executive-ready communications
- Ability to build relationships, manage, and influence senior cross-functional stakeholders
- Distinctive project management, problem-solving and analysis skills, combined with business judgment

**About the job**: Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

**Responsibilities**:

- Serve as advocate of the team across vendor-led implementation support, business enablement through optimization and product adoption, and billing and policy issues for your respective markets.
- Engage effectively with sellers and sales leaders, interacting daily to activate solutions, drive process outcomes, and enable actionable resolution to escalations from the business.
- Prepare executive communications and reporting on service engagement, operations, and satisfaction.
- Conduct opportunity analysis and make recommendations to the sales team on where and how the team can drive value for advertisers.
- Partner with the sales team to drive activation, engagement and satisfaction with gCare services and solutions, leveraging influence and customer service knowledge to drive continuous improvement.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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