Order Processing Specialist, Case Management, Orthotics

2 weeks ago

Brisbane, Queensland, Australia Medical Service Company Full time

Order Processing Specialist, Case Management
Join to apply for the Order Processing Specialist, Case Management role at Medical Service Company.
Starting no less than $16.70/hr.
Location
Cleveland, OH
Benefits
Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
Responsibilities
Manage high volume of same day urgent orders.
Review all inbound documents received.
Make outbound calls to physician offices and hospitals to request pending documentation necessary for qualification.
Verify patient demographic information.
Confirm and validate insurance coverage.
Review benefits for patients and/or their families.
Collect method of payment when applicable based on equipment and insurance guidelines required by MSC protocol.
Provide excellent customer care with strong communication skills over the phone.
Accurately document patient and referral interactions, including issue descriptions, resolutions, and follow-up actions.
Meet personal and team qualitative and quantitative targets.
Utilize Medical Service Company's designated tools developed for this position.
Knowledge of privacy and data protection regulations, such as HIPAA.
Work effectively as part of a team, collaborating with other contact center specialists, technicians, and healthcare professionals.
Schedule deliveries.
Generate and review medical necessity forms to ensure compliance and billing.
Maintain strong organizational skills to manage multiple inquiries and tasks simultaneously.
Perform other duties as assigned.
Qualifications
Education:Graduate of an accredited high school.
Minimum of 1 year of progressively responsible customer service experience preferred.
Customer oriented with excellent oral and written communication skills.
Pleasant personality with excellent phone and interpersonal and organizational skills (a team player).
Ability to organize and coordinate multiple tasks.
Build sustainable relationships and engage customers by taking the extra mile.
Self-Starter
Works well independently.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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