1St Line Support Engineer

7 days ago

Australia Qoria Full time

Overview
1st Line Support Engineer
role at
Qoria
.
Join us in delivering tech with purpose and helping keep children safe online. Qoria is a global leader in child digital safety technology and services, operating under the
Linewize
brand in North America and Asia Pacific, the
Smoothwall
brand in the UK, and the
Qoria
brand in EMEA and Sri Lanka. Our solutions protect children online and are used by schools, school districts, and parental communities in 180 countries.
What's the opportunity?
The
1st Line Support Engineer
provides technical support to customers or end-users, troubleshoots and resolves issues, answers inquiries, and guides product usage. They may escalate complex issues to higher-level teams and are involved in installation, configuration, and maintenance of hardware and software. They play a crucial role in customer satisfaction and ensuring product functionality.
Responsibilities
Providing technical support to end users via phone, email, or chat
Troubleshooting hardware and software issues
Logging and tracking support tickets in a helpdesk system
Escalating complex issues to second line support or other teams
Conducting remote troubleshooting and maintenance
Training end users on how to use technology effectively
Performing regular system checks and maintenance tasks
Keeping up-to-date documentation of technical issues and solutions
Collaborating with other teams to resolve larger technical problems
Qualifications
Strong technical knowledge of IT systems, hardware, and software
Excellent problem-solving and troubleshooting skills
Good communication skills with customers and team members
Ability to work independently and as part of a team
Strong customer service and professional demeanor
Attention to detail and ability to follow processes
Ability to prioritise and manage multiple tasks
Willingness to learn and adapt to new technologies
Relevant IT support certifications or qualifications may be required
Experience in a similar role or customer service environment may be beneficial
Why choose Qoria?
Employee stock options
Enhanced holiday and family leave
As Technical Support at Qoria, your work matters. You'll help children stay safe online with every customer interaction. We value care, collaboration, and growth.
What you'll gain
A clear career path with opportunities to progress within the company
Exposure to industry-leading technology developed in-house
Regular company-wide lunch and learn sessions
We'd love to hear from you. Please submit your application if you would like to be considered for this opportunity.
Job details
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: Software Development, IT Systems, Technology, Information and Media
#J-18808-Ljbffr

  • Engineers (Oow Engineers)

    2 weeks ago

    Australia Dof Full time

    OverviewJoin to apply for theEngineers (OOW Engineers)role atDOFThis range is provided by DOF. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$1,367.00/yr - A$1,535.00/yrRole and responsibilitiesDOF is hiring - 1st/2nd/3rd Engineers (OOW Engineers)DOF is actively hiring experience as a...

  • 1St Year Electrical Apprentice

    2 weeks ago

    Australia Solana Energy Specialists Full time

    **Kickstart Your Career with Solana Energy - 1st Year Electrical Apprentice Wanted****Location**: Newcastle, Central Coast, Hunter Region**Company**: Solana Energy Specialists**Employment Type**: Full-time Apprenticeship**About Us**Solana Energy is one of NSW's leading solar installation and electrical contractors. known for quality work, fast-growing teams,...

  • 1St Year Electrical Apprentice

    2 weeks ago

    Australia Solana Energy Specialists Full time

    **Kickstart Your Career with Solana Energy - 1st Year Electrical Apprentice Wanted****Location**: Newcastle, Central Coast, Hunter Region**Company**: Solana Energy Specialists**Employment Type**: Full-time Apprenticeship**About Us**Solana Energy is one of NSW's leading solar installation and electrical contractors. known for quality work, fast-growing teams,...

  • Marine Engine Specialist

    2 weeks ago

    Australia beBeeCareer Full time $136,700 - $153,500

    Marine Engineer PositionWe are seeking highly skilled Marine Engineers to work on various vessels. As a key member of our team, you will be responsible for maintaining and repairing marine engines and equipment.Key Responsibilities:Maintain and repair marine engines and equipmentEnsure the safe operation of vessels and crewMonitor and report any issues or...

  • Entry-Level Mechanical Engineering Apprenticeship

    2 weeks ago

    Australia beBeeMechanical Full time $50,000 - $75,000

    Launch Your Career in Mechanical EngineeringWe're seeking motivated individuals to join our 1st year apprentice program in Brisbane. As an apprentice, you'll receive comprehensive training and development opportunities.- A fully equipped toolset for hands-on learning- Rotational training across various business areas to broaden your skills- Mentorship from...

  • Automotive Production Line Specialist

    2 weeks ago

    Australia beBeeMechanical Full time $64,130 - $97,719

    Reliable Automotive Production Line Specialist WantedWe are seeking a highly motivated and skilled individual to join our Queensland Trades Team as a reliable automotive production line specialist.ResponsibilitiesWork collaboratively with the team to design, maintain and operate a productive and efficient production line and testing facility for the...

  • Eoi - 1St Year Sprinkler Fitter Apprentice

    7 days ago

    Australia My Gateway Full time

    **Do you want a rewarding hands-on career that protects lives and properties?**We're looking for eager applicants for a **1st Year Fire Sprinkler Fitter Apprenticeship**. You'll get hands-on training installing and maintaining fire safety systems across homes, workplaces, and commercial sites.- PAID to study a Certificate III in Fire Protection- Travel is...

  • Career Starter: 1st Year Electrical Apprenticeship

    2 weeks ago

    Australia beBeeElectrician Full time $37,640 - $70,500

    **Electrical Apprenticeship Opportunity**Are you ready to launch your career in the solar and electrical industry?We are seeking a motivated and enthusiastic 1st Year Electrical Apprentice to join our team.This is a unique chance to gain hands-on experience working with experienced electricians, roofers, and solar installers on real job sites.You will assist...

  • Level 1 Engineer

    2 weeks ago

    Australia Inwinteck Full time $104,000 - $130,878 per year

    Provide technical support at Level 1Provide on-site/remote 1st level IT supportTroubleshoot hardware, software, and connectivity issuesSupport Windows OS, Microsoft 365, and mobile devicesLanguage Requirement: Minimum B2 or C1 level in German

  • 1St Year Mechanical Apprenticeships

    2 weeks ago

    Australia Toyota Material Handling Australia Full time

    **Turn your passion into a career where there is a culture of respect, safety and mateship.**Toyota Material Handling Australia (TMHA) Pty Ltd is actively looking for applicants for our 1st year apprentice drive to complete a Certificate 3 in Mobile Plant Technology with an early 2025 commencement at our Brisbane Branch located in Larapinta**.****As an...