Support Mentor

**About MEGT**

At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since 1982

Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.

**The MEGT Difference**

We're proud to be certified as a Great Place to Work and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT:

- Flexible working arrangements
- 14 weeks paid parental leave
- Know someone great? Refer them and earn a $500 MEGT My Benefits voucher
- Generous leave entitlements, including 3 paid Christmas close-down days
- Exclusive discounts on private health insurance (HCF, Bupa, Medibank)
- Corporate travel rates for personal use
- Option to buy or cash out annual leave
- Salary packaging available (non-PBI)
- Ongoing development with study support
- Employee Assistance Program (includes Nurse on Call)
- Retail and entertainment discounts
- Pro-rata long service leave after 7 years

**The Opportunity**

Based from **Campbelltown**, this is your opportunity to join our Apprentice Connect Provider division and work with Australia's largest single provider.

You will provide case management and pastoral care to Apprentices as part of Enhanced services under the Australian Apprenticeships Support Services Contract. The aim of Enhanced Services is to improve Australian Apprentice completion rates.

All eligible Australian Apprentices will be assessed and have the opportunity to seek support through Enhanced Services. Apprentices identified as requiring higher level support will receive support from a dedicated mentor.

This role is highly rewarding and involves a holistic, empathetic, and proactive approach as you guide your clients to persevere through obstacles and help them achieve their career goals.

**Duties and responsibilities include**:

- Manage a caseload of Apprentices nationally to increase completion rates
- Provide guidance and a no-wrong-door approach to high-risk apprentices
- Connect with employers, Apprentices and parent/guardian (if applicable) following set processes and procedures and contact schedule
- Undertake risk assessments, identify barriers, and create case management plans to address challenges
- Identify and utilise local/state/national organisations to assist with addressing barriers to completion
- Comply with with relevant policies and procedures applicable to the program
- Maintain accurate and detailed Enhanced Services records and file notes
- Keep data up-to-date to support accurate reporting to MEGT, Employment and the STA where required
- Keep internal stakeholders informed of progress by regular status reports
- Provide coaching and training as required.

**About you**

You will have experience in a similar mentoring or guidance role with significant call volumes and administration experience. You will have demonstrated the ability to engage, respect and support those of diverse demographics and social backgrounds with a strong focus on youth including:

- Previous experience fostering positive relationships with various external stakeholders including apprentices, employers, and parents/guardians
- Exceptional ability to identify appropriate solutions and provide proactive assistance including referral to specialist organisations
- Excellent communication and administration skills including strong CRM and data entry experience
- Strong problem solving skills and ability to interpret and assess information
- Proven experience in meeting set targets, KPIs and customer service standards
- Experience and/or qualifications in youth/social work, or working towards it would be highly regarded
- MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications._
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**The MEGT Commitment**

At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.

Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups, to find their ME with MEGT. Learn more about our commitment here.

**How to Apply**

Ready to find your ME with MEGT?