Customer Service Officer

2 weeks ago

Australia Westpac Group Full time

**Permanent position at St George in Lake Haven**:

- **Part-time vacancy working 37 hours per week**:

- **Join an organisation that will invest in your success**:

- **Be empowered to develop your career with Australia's oldest bank**

**How will I help?**

As a Customer Service Officer, you will be the first point of contact for all our in-branch customers, so it is important that you are engaging and professional. Our team at Lake Haven are customer focussed and love the work that they do.
- Your main responsibilities will include: _
- Having everyday banking conversations with customers, and providing them with responsive and seamless service to retain them
- Handling a variety of monetary transactions
- Identifying banking and lending needs, referring customers to the relevant Personal Banker or Mortgage Lender
- Growing our customer's use of digital tools within banking

**What's in it for me?**

You will be working for a well-known Australian company where the customer is at the heart of everything we do. You'll be encouraged to grow and develop your career with us and will be given the opportunity to further yourself through internal secondments and training. We pay a competitive salary and have great staff benefits and perks including discounted movie tickets, internal shopping sites and flexible leave options. You will be valued and supported throughout your Westpac career and can be proud of the company you work for.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What you'll need to succeed**

The key skill you will need for this role is a genuine desire to help customers and deliver the best service every time. You may not have banking experience, but that's ok. We can teach you the banking side of the role. You will have a great attitude and a friendly manner and will be looking for that next role, where you can be your best.

**What's it like to work here?**

We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

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