Field Engineer

7 days ago

Sydney, New South Wales, Australia Eil Global Full time

Overview
Greetings from EIL Global, we have an immediate requirement for an onsite support engineer for hardware replacement, break-fix tasks, and PC repairs in SA, VIC, NSW.
The engineer should be willing to travel to multiple site locations across daily.
Engagement
Mode: Full time or Dispatch (Casual Basis - Should be available for minimum 2 days in a week during business hours on weekdays).
Should have a car which is mandated.
Data Warehouse locations
South Australia Warehouse Location: Richmond Road Marleston
VIC Warehouse Location: Lexton Road Box Hill
NSW Warehouse Location: Parramatta Rd, Homebush
Scope Of Work
Pickup & Delivery: Collect replacement parts from the Datawarehouse, transport them to customer locations, and complete repairs efficiently.
Hardware Repairs & Break-Fix: Identify and resolve hardware issues, including replacing faulty components such as RAM, hard drives, motherboards, and power supplies.
Software Installation & Configuration: Install/reinstall operating systems, drivers, and required software while ensuring updates are applied.
Data Security & Testing: Secure critical data before repairs, conduct post-repair testing, and validate system functionality.
Documentation & Ticket Updates: Capture before-and-after photos, complete the Service Verification Report (SVR), and update ticket status in ServiceNow (SNOW).
Device Handover & Returns: Ensure repaired devices are properly returned to customers with verification.
Drop off faulty components at the Homebush warehouse.
Workload & Travel: The engineer should handle up to six tickets per day and be comfortable traveling to multiple locations.
If interested please share your updated resume to with subject line "Dispatch/FTE Engineer - Location - Breakfix" for further process.
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