Credit Controller

5 days ago

Brisbane, Queensland, Australia Shell Energy Full time

Join a supportive team who take pride in delivering great customer outcomes
- We invest time in our people and help them chart their own career trajectory
- We prioritise respect for each other, our customers, communities & stakeholders

**The world's biggest challenge needs you, here.**

Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia's leading energy retailers - puts you at the heart of that endeavour.

**Lead the change, from the frontline**

Based in
**Brisbane**, the
**Credit Controller **is part of the Group Finance Department and is primarily responsible for customer credit and receivables management. This role is required to provide timely and accurate support services to the finance department and assist management in meeting the company's accounting needs and requirements.

With respect, integrity and honesty, you will:

- Ensuring timely collection of receivables and chasing up overdue accounts.
- Internal and external customer queries and requests are processed in a timely manner;
- Liaise with the customer service teams to ensure seamless handling of calls/claims;
- Assisting with customer enquiries including dealing with complaints/dispute resolution process; and
- Working collaboratively with other departments.

**What you'll bring**

Here's what you'll need to thrive in this role:

- Solid accounts receivable and credit control experience
- ERP system experience;
- Intermediate Excel skills;
- Experience within Utilities viewed favourably but not essential;
- Attention to detail;
- Excellent time management skills;
- Great communication skills;
- A high level of customer service skills; and
- The ability to work on your own and as a part of a team.

**Why join our team**

Every day, our people bring deep expertise, true innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change.

Here are the top reasons why our people choose us:

- **Purpose **that you can see. As a Credit Controller, you'll have the best shot at energising a better future, one customer at a time.
- **Work **that's interesting, innovative and high impact. We hope you'll love the challenge and opportunity to achieve - for our customers and for you.
- **People **who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Visit our careers site to find out more.

Read the stories of our incredible people.

**Join us. Together, we can make the difference count.**
- Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability._

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