Fraud Analyst

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you'll do- Closely monitor and analyze transactions for high risk activity and fraudulent activities e.g. card testing, account takeover, friendly fraud, theft, etc.- Develop, implement and manage fraud prevention strategies for all payment activity in partnership with Marketing, Technology, Legal and Cyber Security teams- Serve as Subject Matter Expert for industry fraud and chargeback rules and regulations- Manage fraud controls within internal systems and external vendors to maintain fraud prevention for the company's business model- Interact with external payment processors, credit card schemes, issuing banks and internal Customer Service team to validate information and confirm or cancel authorizations- Determine fraud trends e.g. general industry trends and specific transaction patterns- Leverage data sources to research and create detailed reporting and payments fraud insights- Identify fraud system improvements and ensure effectiveness of internal systems and risk configurations to prevent fraudulent activities- Generate suspicious activity reports and risk management reports for leadership teams- Conduct regular reviews of order chargeback trends to identify new fraud rules and strategies- Recommend new anti-fraud processes and software tools for analyzing transaction patterns and trends and managing fraud detection, prevention and reporting activities- Effectively and clearly present data insights and key findings across the organization as needed- Perform ad hoc analysis as needed

What you'll bring- Several years of data analytics, fraud prevention or risk management experience- Experience working with payments, fraud, billing, banking and transactions systems preferred- Strong understanding of payment acceptance options and technologies- Strong Microsoft Excel skills- Data analysis skills and ability to effectively present analysis and insights- Aptitude and willingness to get involved in the details- Ability to manipulate, question and interpret data in order to develop recommendations- Familiarity with BI technologies and analytical tools (e.g. Tableau, Microsoft Power BI, SQL)

Desired Characteristics
- Self-motivated and well-organized with strong communication and documentation skills
- Proven ability to problem-solve and think outside of the box
- Great collaboration and facilitation skills to develop strong working relationships and excel as a team player within the organization
- Experience in OTT streaming products is a plus
- Detail oriented and proven success driving follow-through

Team Overview

Group Technology Digital Transformation

Want to create a smooth and uninterrupted digital experience for millions of customers? Then our Group Technology Digital Transformation is the team for you. Agile, collaborative, data-driven and diverse, our team works on brilliant products like NOW and Peacock. That's not even the best part. We get to build our own software and our work has a global stage. Our team also delivers exceptional customer experiences and defines digital first propositions in customer journeys across all channels.

The Rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experience

How you'll work - hybrid working

The world has changed. And so have we. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home.

You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Inclusion:
Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also kno