Fraud Analyst 59547

Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.

"This role is an exciting opportunity to join us and work within our Fraud Team."- Fraud Lead

**Please note, this role will require you to work shifts across 7 days**

What you'll do:

- Ensure that requests for information from internal and external departments are dealt with in accordance with agreed service levels, highlighting risks and issues to a Supervisor where appropriate
- Analyse data, information and Intelligence to identify new trends and patterns pertaining to known or new fraud threats within departmental guidelines
- Assist as necessary in the provision of fraud training and awareness to other business areas
- Keep abreast of changes in fraud trends, new products and services; conduct reviews or update internal processes to stay current and understand any implications to fraud processes
- Work rotational shift patterns and 24/7 on call cover, to ensure appropriate coverage to support current and new business needs across all products and services

What you'll bring:

- Strong analytical experience within a fraud prevention role, with experience and knowledge from the communications industry a highly desirable quality
- Knowledge of Fraud Prevention processes and an understanding of UK legal system or Industry best practice in relation to fraud
- Understanding or knowledge of Sky's products and services alongside an awareness of current and possible future business trends, as well as their potential impact on the company
- A high level of personal integrity, confidentiality and professionalism. You will conduct yourself in a collaborative, confident and professional manner when dealing with the business, industry and stakeholders, and when representing the business, whilst working with sensitive information
- The ability to work under pressure whilst ensuring accuracy and meeting tight deadlines, particularly with real-time decision-making requirements
- Proactive and self-motivated, proficient in standard Microsoft Office and experience in learning bespoke IT software, with a desire for continuous improvement

Customer Service Group

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband

How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:
Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Dunfermline

We're just off Forth Road Bridge in a bustling business park 10 minutes from Rosyth train station. If you're not catching the train don't worry, there's plenty of secure onsite parking for cars, motorbikes and bicycles.

You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym, play a game of pool and make use of our handy corner shop.

Inclusion:
Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, So we're happy to discuss flexible working.

Why wait?

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.