Customer Care Manager

2 weeks ago

Sydney, New South Wales, Australia Kincare Full time

**Job Description** About the role**:
You will manage a caseload of community-based elderly individuals with Home Care Packages around the South West Sydney area of Sydney. You will assess their needs, develop personalised care plans, and manage budgets in accordance with program guidelines, to ensure each customer's individual assessed care needs are met. You'll also onboard new customers and proactively manage existing ones with a person-centred approach. Collaboration with our other internal Service Delivery teams will be crucial to delivering comprehensive care.

This opportunity is for an initial period of 12 months (with potential to extend or go permanent). You will have the flexibility to manage your own schedule each week while working autonomously from home and within the community. Starting asap, you will regularly visit customers in their homes, therefore you will ideally be located in, or close enough to, the south-west Sydney region.

**About you**:
To be successful in this role, you will have:

- Ideally proven experience in community-based case management
- Experience with managing Home Care Packages and budgets is advantageous
- Current driver's licence and a reliable vehicle with minimum Third Party insurance
- Strong communication skills, both verbal and written
- Demonstrated empathy and compassion
- Excellent problem-solving abilities and critical thinking skills
- Good organisational and time management skills
- Cultural competence and the ability to work with diverse populations
- Advocacy skills to ensure clients' needs are met
- Collaboration and teamwork skills to work effectively with interdisciplinary teams

**About KinCare**:
KinCare (part of the Silverchain Group) is a leading provider of in-home aged care and nursing services. With a dedicated team of 1,800 employees, we provide quality in-home care services across Australia. Our comprehensive aged care services include nursing, allied health, home help and personal care.

  • Advisor, Customer And Business Care Implementation

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Advisor, Customer and Business Care Implementation****SNSW Grade**:7/8**Employment Type**:Ongoing, Full-time**Location**:Gosford, McKell or Parramatta with 2-3 days in office as per DCS directive.**This role sits in the newly established Customer Care & Business Bureau directorate, within the Frontline Operations Team.*****About the team**The Advisor,...

  • Manager Care Services

    2 weeks ago

    Sydney, New South Wales, Australia Multicultural Care Full time $90,000 - $120,000 per year

    Make a meaningful impact. Lead diverse care teams in delivering person-centred support to communities across Sydney.Multicultural Care is a leading not-for-profit organisation providing culturally sensitive home and community-based support to older people, people with disabilities, and their carers. We are seeking an experienced and values-driven Manager,...

  • Customer Care Representative

    2 weeks ago

    Sydney, New South Wales, Australia Fresenius Medical Care Full time

    Fresenius Medical Care is known worldwide for our strong service culture, our commitment to patient outcomes and our outstanding clinical and product capabilities._- Our people work with us because the work is engaging, we make a difference to people's lives and we have authentic leaders who truly care. As a company, we aim to not only achieve our quality...

  • Customer Care Manager

    3 weeks ago

    Sydney, New South Wales, Australia Silverchain Group Full time

    Join to apply for the Customer Care Manager role at Silverchain Group1 day ago Be among the first 25 applicantsJoin to apply for the Customer Care Manager role at Silverchain GroupJob DescriptionDo you have experience in community care and client case management, with advocacy skills to ensure that clients' needs are being met?Are you comfortable visiting...

  • Care Manager Aged Care

    1 week ago

    Sydney, New South Wales, Australia Care Connect Full time

    Posted: 23/05/2025Closing Date: 21/06/2025Job Type: 3. Maximum Term - Full TimeLocation: AbbotsfordJob Category: Care Operations**About us**An industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit organisation. We understand how important it is to remain independent at home. Our collaborative, authentic and talented team...

  • Customer Care Manager

    2 weeks ago

    Sydney, New South Wales, Australia Silverchain Full time

    Do you have experience in community care and client case management, with advocacy skills to ensure that clients' needs are being met?_- Are you comfortable visiting aged care clients in their homes and working collaboratively with internal teams?_As a Silverchain Customer Care Manager, you will manage a caseload of our elderly clients with Home Care...

  • Customer Care Manager

    5 days ago

    Sydney, New South Wales, Australia Silverchain Full time

    Do you have experience in community care and client case management, with advocacy skills to ensure that clients' needs are being met?_- Are you comfortable visiting aged care clients in their homes and working collaboratively with internal teams?_As a Silverchain Customer Care Manager, you will manage a caseload of our elderly clients with Home Care...

  • Customer Care Manager

    2 weeks ago

    Sydney, New South Wales, Australia Blackwoods Full time

    **Join an iconic Wesfarmers business, Australian leader in Industrial & Safety supplies**:- **A fantastic opportunity for an ambitious individual, with ongoing career development**:- **Permanent Full-Time role + Greystanes NSW + Outstanding employee benefits****OUR STORY**Blackwoods is Australia's leading supplier of industrial and safety supplies. For over...

  • Care and Maintenance Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeFacilities Manager Full time $90,000 - $120,000

    Job Summary:">This role involves overseeing the maintenance of buildings and grounds in a timely and effective manner. As part of this process, you will manage contractors including scheduling, inductions, and service agreements.">Key responsibilities include ensuring a safe environment exists for staff, residents, clients, volunteers, and visitors by...

  • Customer Care Manager

    1 week ago

    Sydney, New South Wales, Australia Scentre Group Full time

    Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.Every...