Client Care Representative

1 week ago

Perth, Western Australia Buscojobs Full time

Love interacting with people and providing 5-star customer service?
Want to make a difference in people's lives?
Looking for a role with purpose and potential?
We have an exciting opportunity for a dedicated and hands-on customer service / admin professional at our hearing clinic in Warwick, QLD.
You will play an important role within our business, providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client-facing role.
Full training and ongoing support will be provided.
This is a permanent full-time position with a fixed roster from Monday to Friday, 8:30 am to 4:30 pm.
We're seeking someone eager to grow with us and build a long-term career.
Who are we?
Connect Hearing is a leading provider of hearing health care services with over 180 clinics nationwide.
We aim to make a positive difference in our clients' lives through better hearing.
We are proud to be part of Sonova, a leading manufacturer of innovative hearing care solutions, present in over 100 countries.
Our talented and passionate employees worldwide contribute to creating a life without limitation through the sense of hearing.
Join our mission and become part of our team
What will you be doing?
Welcoming clients and managing their experience for optimal outcomes
Scheduling and confirming appointments
Providing administrative support to our Clinicians (Audiologists / Audiometrists)
Managing the day-to-day operations of our clinics, including opening and closing procedures
Handling the clinic phone line and shared email inbox
Billing clients accurately and processing a range of payments
Learning and using a variety of software and applications
What do you need to be successful in this role?
Prior experience in face-to-face customer service and/or administration roles
A passion for delivering an exceptional client experience
Excellent communication and active listening skills
Resilience, self-motivation, and energy
Strong organizational and time management skills
Ability to work independently and as part of a team
Focus on results and achieving the best outcomes for clients and the clinic
Intermediate computer skills
An interest in learning about hearing aid features and basic repair/maintenance
What's in it for you?
Competitive salary package including base salary plus monthly performance bonuses
Salary packaging options
Uniform allowance
Paid parental leave
Access to discounts from over 500 retailers via our Employee Enrichment Hub
Generous discounts on Sonova products for you and your family
Online Wellbeing Centre & Employee Assistance Program (EAP)
Access to LinkedIn Learning
Opportunities for growth and development
A values-driven, people-centered culture
Being part of a dynamic, innovative team in the hearing industry
A rewarding role with purpose and meaning
Interested?
If you believe this opportunity is right for you, we would love to hear from you
LI-LB1#ConnectHearingAustralia
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