Client Care Representative

22 hours ago

Perth, Western Australia Animal Emergency Australia Full time

Pet well-being discounts (including treatments and products)
- Gym discounts (Fitness Passport)
- Lucrative penalty rates

**About Us**
Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices, veterinary support, and educational services across Australia. At our core, AEA exists to help veterinary professionals do and be their best. We invest in our team members' work-life balance, career progression, and personal development, empowering them to excel in the field of veterinary medicine while making a meaningful impact on the lives of animals.

**About the Clinic**
Animal Emergency Service (AES) Jindalee is a fast-paced and progressive emergency clinic. We are a trusted leader in Emergency and Critical Care (ECC) and our vision is to set the highest possible standard for veterinary medicine in Australia. We have an inclusive and compassionate team of Client Care Representatives, Management, Nurses and Veterinarians.

**About the Role**
Our Client Care Representative role is the main connection between our clients and the clinical team. This position is responsible for ensuring our clients and their pets have the best possible experience whilst in AES care. This starts from the time they come through our doors to when they leave and beyond. We greet everyone with a smile on our face and compassion in our heart, regardless of the emergencies that are occurring behind closed doors.

Please note this is a casual role in an afterhours emergency hospital so flexible availability is required.

**What does CCR life look like at AES?**
- Providing exceptional care to clients and pets including triaging pets on arrival
- Communicating pet updates to clients and answering their queries
- Collaborating with the broader team regarding updates, pet's needs and finance information
- Assisting clients with finance and insurance claims
- Cash handling and daily reconciliations
- Adhoc administrative duties associated with running the front of the clinic

**About You**
- Customer service experience
- High degree of resilience
- Quick thinking and thrive in a fast-paced environment
- Knowledge of animal triaging or experience in a veterinary environment (preferred)
- Personal mode of transport (essential for shift work)

**Paws & Perks**
- Pet well-being discounts (including discounted treatment and products)
- Discounted gym memberships (Fitness Passport)
- Appealing casual hourly rate of $31.88 (increases to $33.33 post training) + shift penalties + super
- Refer a Friend program & rewards
- Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
- Access to our Employee Assistance Program (psychology, nutrition, sleep)
- The opportunity to transfer across the company to fulfil your further career aspirations
- Collaborative and supportive team that will help to develop your career

  • Client Care Representative

    10 hours ago

    Perth, Western Australia Animal Emergency Australia Full time

    Join Perth's leading emergency clinic with a great team environment- Support pets and owners with compassion and calm during stressful times- Earn competitive rates, including night and weekend penalties**Client Care Representative - Join the Perth Vet Emergency Team**Do you have experience working in a veterinary clinic and a passion for client care? Perth...

  • Client Care Representative

    22 hours ago

    Perth, Western Australia Animal Emergency Australia Full time

    Pet well-being discounts (including treatments and products)- Gym discounts (Fitness Passport)- Lucrative penalty rates**About Us**Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices, veterinary support, and educational services across Australia. At our core, AEA exists to help veterinary professionals do and...

  • Client Care Representative

    2 weeks ago

    Perth, Western Australia Connect Hearing Australia Full time

    Client Care Representative | Clinical Administration | Nedlands - Wed-FriJoin to apply for theClient Care Representative | Clinical Administration | Nedlands - Wed-Frirole atConnect Hearing AustraliaClient Care Representative | Clinical Administration | Nedlands - Wed-Fri6 days ago Be among the first 25 applicantsJoin to apply for theClient Care...

  • Client Care Representative

    14 hours ago

    Perth, Western Australia Lifeworks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...

  • Client Care Representative

    23 hours ago

    Perth, Western Australia Sonova Full time

    Jindalee, AustraliaClient Care Representative - Jindalee**Love interacting with people and providing 5-star customer service?****Want to make a difference in people's lives?****Looking for a role with purpose and potential?**- We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Jindalee...

  • Client Care Representative

    23 hours ago

    Perth, Western Australia Connect Hearing Full time

    Who we areYou enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable...

  • Client Care Representative

    5 days ago

    Perth, Western Australia Buscojobs Full time

    Select how often (in days) to receive an alert :In a life without sound, our work provides meaning.As a leading provider of innovative hearing care solutions, we are not just a company that makes products : we are a team on a mission to help people enjoy the delight of hearing.To enable a life without limitations, we – through our core business brands...

  • Client Care Representative

    2 days ago

    Perth, Western Australia Sonova Group Full time

    Select how often (in days) to receive an alert:In a life without sound, our work provides meaning.As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing.To enable a life without limitations, we – through our core business brands...

  • Client Care Representative

    2 weeks ago

    Perth, Western Australia Buscojobs Full time

    Select how often (in days) to receive an alert :In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products : we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands...

  • Client Care Representative

    5 days ago

    Perth, Western Australia Buscojobs Full time

    Love interacting with people and providing 5-star customer service?Want to make a difference in people's lives?Looking for a role with purpose and potential?We have an exciting opportunity for a dedicated and hands-on customer service / admin professional at our hearing clinic in Warwick, QLD.You will play an important role within our business, providing...