Aussie Graduate Manager

**Aussie Graduate Manager**

In May 2021, Lendi and Aussie Home Loans merged to create Lendi Group. Today, Lendi Group is Australia's largest retail mortgage broker, with a loan book in excess of $70 billion, over 1200 brokers and 225 retail stores across the country. At Lendi Group, we use market-leading technology to drive better customer outcomes and experiences.
We're passionate about what we do and like to do things differently. Despite the challenges and change in recent times, we've enjoyed record growth while adapting to the changing world around us. We've fully embraced flexible working from home: we call it 'flex first,' and it's now a core part of our DNA.

**Team Summary & Purpose**
The Learning & Capability function operates at a group-wide level, consisting of driven learning and capability professionals who work collaboratively with People Partners and divisional key stakeholders to execute people experience and culture, and learning solutions. The team will design and execute learning and capability learning strategies that enhance knowledge, develop organisational capabilities, foster a culture of curiosity and enrich Lendi Group.
The pathway for a broker's development from beginner to mastery can take upward of 12- 18+ months. At Lendi Group, we call this the Skills Competency Journey. The Aussie Graduate Program is a best in breed broker induction training program - designed to deliver the foundational skill competencies and capabilities required to set up an Aussie Broker for success.
Reporting to the Senior Learning & Capability Manager, Distribution, you will deliver a structured, national 8-week Aussie Broker Graduation Program for Distribution - our core sales organisation. You will support the delivery of Aussie business knowledge, mortgage lending and credit competencies across a diverse panel of lenders, focusing on customer experience, systems, processes and Aussie broker support teams.
You will work collaboratively with the broker's future sales leader throughout the 8-week program to build the foundational skills an Aussie broker requires to set them up for success before they embark on a Skills Competency journey.
You will ensure that Aussie Brokers have a sound understanding of their role, achieve key KPIs and metrics required to graduate into their future sales teams, and provide an excellent customer experience.

**What you'll get to be part of**
- Work collaboratively with L&C and Distribution leads to deliver a Graduate Program for the new brokers joining the Aussie Mobile channel that is in alignment with core organisational competencies and divisional.
- Working to a weekly structured schedule, focused on:

- Systems usage and process enablement
- Customer qualification & core sales skills.
- Analysis & presentation of risk to lender
- Compliance & Customer Experience
- Facilitating multi-medium training sessions in a virtual environmen and completing one-on-one coaching sessions & action plans
- Act as "the voice of the business" in the design and delivery of divisional learning & development and capability programs
- Strong track record designing and operationalising sales enablement & sales effectiveness learning programs

**Experience that will help you succeed in this role**
- Experience in a corporate Learning, development & Capability management role within a sales organisation and with direct responsibility for developing and "operationalising" learning and capability programs across the business
- Background in the home loan lending space as either a broker or lender

**Some of our perks and benefits**
We support our people in a variety of ways, but a few of the benefits that that out people rave about include:

- We're Flex First which means we've fully embraced flexible working from home and have metropolitan city offices for those who do want to work from the office
- A vibrant, relaxed, yet professional culture
- Wellness initiatives with a strong focus on psychological safety
- We offer generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers
- An additional week's Loyalty Leave each year after reaching 3 years' service
- A 24/7 Employee Assistance Program service providing counselling and support

We're committed to building a diverse and inclusive community for everyone at Lendi Group. Creating a culture that is representative of the world we live in makes us better people and our organisation gains tangible benefits, ultimately this creates a melting pot of creativity. We've joined the Project F initiative, aimed at removing the systemic barriers to achieving gender-balanced teams, and Circle In to provide an inclusive workplace for our team members who are caregivers