Product Complaint Returns Coordinator

**About us**

**Since 1992, Device Technologies has been dedicated to improving patients' lives through leading edge technology and services,**supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.

Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.

**The opportunity**

Join the Product Quality team as a Product Complaints Returns Coordinator. In this role, you will coordinate the product complaints and recall returns process to ensure timely and accurate responses to product quality issues. If you are detail oriented and thrive in a team setting, we want to hear from you

The Product Complaint Returns Coordinator is responsible for coordinating product complaint and recall returns, including:

- Facilitating receipt of returned product in accordance with agreed timelines;
- Reconciling returned stock;
- Coordinating destruction of vendor return of reconciled stock; and
- Providing administrative assistance within the RAQA Department.

This is a **12-month fixed-term contract** position based at our Belrose office, with a hybrid work setup and occasional on-site visits to our Marsden Park office.

**About you...**

At Device Technologies, we succeed through our commitment to five key values:
**Delivering Innovation -** We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.

**Seeking Collaboration -** By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.

**Taking Ownership -** We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.

**Practising Good Business -** We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.

**Championing the Customer -** By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.

**Experience required**:
**Essential**
- Good computer skills (Excel, Word);
- Background and experience in complaints handling role;
- Excellent communication skills and knowledge to build rapport with key stakeholders;
- Ability to juggle multiple cases with solid time management skills;
- High attention to detail to record accurate information;
- Proactive approach and inquisitive nature - ability to ask the right questions to extract information; and
- Confident, highly effective communicator with proven ability to collaborate cross-functionally and influence both internal and external stakeholders.

**Desirable**
- Experience using SAP and SharePoint;
- Familiarity with relevant regulations and guidelines;
- Experience in Customer Service and/or Logistics; and
- A knowledge of medical terminology.

**What we offer**:

- Excellent work environment;
- An intellectual challenge;
- Ability to grow and learn;
- Sense of community;
- Flexible work options; and
- A competitive salary, Rest, Energise & Connect (REC) days, Community Service/Volunteer leave and Birthday leave

**Interested?**

At Device Technologies we are motivated by the opportunity our equipment provides to change people's lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.

Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
- It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer._