Student Coach

**About Online Education Services (OES)**

OES is made up of extraordinary people. Passionate, self-starters who get excited when they're challenged to solve problems. Our vision is to be the world's most impactful enabler of online education. We create, develop and enable immersive learning experiences in partnership with universities all around the world to help students learn at their very best. In short, we create positive change in people's lives every day. Not a bad day's work.

We are a global business with over 1,300 employees. We carefully select the right mix of passionate people who want to make an impact, deliver best practice and lead change in the education industry. From your very first day we empower you to succeed.

When you work at OES, you're **empowered to impact.**

If you want to join a vibrant, people focused culture that's values led then keep reading.

OES is committed to supporting its students throughout their learning journey. A critical element of its quality student experience is the provision of personalised student support services.

As a part of Student Operations, the **Student Coaches** work with students to provide coaching support throughout their student lifecycle. Student Coaches connect students with their goals and motivations, empowering students to identify what success means to them, set realistic goals, and take ownership of achieving them.

The Student Coach team requires passionate, proactive, empathetic and resourceful team members capable of facilitating a measurable difference in student retention.

**Responsibilities**:
**Student Support**
- Contact students at critical points in their learning journey to offer practical and professional support to achieve their academic goals
- Utilise evidence based interventions to promote student success
- Provide change management support for students at risk
- Facilitating one-on-one appointments and group webinars covering topics including overcoming procrastination, finding motivation, time management, and self-care
- Welcome and support new students as they transition to online study
- Assist with practical queries and liaise with the Student Advisor team for more complex queries

**Requirements**:

- An undergraduate degree in Psychology or similar
- Excellent interpersonal communication skills to facilitate the provision of advice and support for students
- Skills and experience in coaching or related area
- Ability to reflect on practice and formulate strategies and processes to effect change
- Comfortable to work within a phone-based support context
- Experience with Appreciative Advising, Positive Psychology, Brief Solution Focused, or Strengths based Therapies
- Demonstrated ability to be flexible, resourceful and adaptive
- Ability to positively contribute to the development of an innovative, values based team culture

As an employer, our values underpin everything we do; Agility and Innovation, Passion and Perseverance, Teamwork and Collaboration, and Integrity.
- **Career-life balance**; where a hybrid, flexible approach to work is offered
- Powered by **diversity**; We value different perspectives and ideas
- Commitment to investing in your **growth **and b
- You're encouraged to be innovative & creative
- **People focused culture;** Our culture is built around collaboration and teamwork

**Are you ready to make an impact?**
- At OES we are looking forward to connecting in person again through our 40/60 blended working model (40% from our Cremorne offices, 60% from home). As per the current Government regulations, we require that all employees are fully vaccinated against COVID-19 or hold a valid medical exemption, and we will request proof of vaccination/medical exemption if you are successful in landing a position with us._