Product Manager

Get set for your next great career move _
- Product Manager, Cash & Transactional Banking - Acquisition & Activation (Switchers)
- Sydney CBD office, with flexibility of a hybrid work arrangement
- Be a part of Westpac's supportive and inclusive team culture
- The role is 18-month Max term contract covering maternity & paternity leave

**_See yourself in our team _**

Cash and Transactional Banking is the first place most customers start their relationship with Westpac. For every customer, every day we are focused on helping them be better at managing their finances, at saving for and reaching their goals, making and receiving payments, getting rewarded, shopping and enjoying their travel. Every experience is better, every step helps them be better and get a little closer to a brighter future.

**_Do work that matters _**

As a Product Manager joining our high-performing team you will support the Service Owner - Switchers in attracting new everyday banking customers (hence the name "Switchers") and ensuring their onboarding journey with us is easy and hassle free. This is a pivotal role within the C&TB Line of Business as our goal is to make their first experiences with us awesome and to do that we need smart, fun & friendly people in our squad to help with the delivery of highly strategic and distinct product initiatives with our work being visible to millions of Australians.

**_On any given day, you will be _**
- Helping support the acquisition & onboarding of new Everyday banking customers across all Westpac Group brands (Westpac, St.George, Bank of Melbourne & BankSA)
- Briefing strategic marketing on above-the-line proof points, ensuring traffic to our pages is optimised and customers are able to easily open accounts with us
- Testing, managing and delivering key initiatives to drive new sales and onboarding effectiveness with a multi-channel approach (e.g. digital, marketing, branch)
- Tracking & managing all acquisition traffic & onboarding activity to ensure targets are being met & understanding how we can continue to drive greater outcomes for both our customers & the business
- Implementing and optimising acquisition & onboarding journeys, looking at how we can minimise both customer and banker pain points and improve overall experiences
- Identifying insights on trends and opportunities to deliver to key strategic outcomes, segment growth & financial targets
- Ensuring end-to-end product management disciplines are maintained for squad activities (e.g. solutions/initiatives are compliant by design, accurate product information and governance/compliance is maintained across the digital customer journey)
- Establishing & maintaining key relationships across teams and functions (inc. outside the business) to deliver to broader line of business outcomes
- Managing compliance with internal policies and standards and external regulations and governance requirements in respect of product management for the portfolio
- Performing as the rectification manager on incident and/or issues, ensuring timings around acceptance & reporting & steps to rectify are complete then taking care of the remediation where required
- Building and managing business reporting and performance analysis using cutting edge data analytics tools

**_What's in it for you? _**

Join us and work closely with our business through the next phase of our digital transformation. You'll play a significant part in the future of a business that has been around for over 200 years. So, we'll back you in the development of your career and flexible working options. You'll also continue to grow and develop in a team of fantastic team of people within a can-do attitude and supportive culture.

**_We're interested in hearing from people who have: _**
- Experience in Product Management, ideally within Banking and Financial Services
- Sound knowledge of business segments, including customer needs, pain points, opportunities, trends, and the competitive landscape
- Self-starter skills, able to work self-sufficiently with a proven ability to deliver quality outcomes in collaboration with key stakeholders
- Abilities to be an agile team player, who loves to network and is fun to do business with
- A structured data-driven mindset with strong planning, delivery and problem solving skills
- A relentless customer obsession to ensure our customers are delighted with everything we do
- Confidence to exercise governance and best practise with everything you do
- Strong negotiation and influencing skills with a high degree of inductive reasoning ability
- Abilities to find solutions that are in the best interest of both the customer and Westpac
- Desire to be constantly challenged and develop new knowledge

**_What is it like to work there? _**

We aim to provide one big, supportive team to help us reach our vision to become one of the world's great service companies. As an equal opportunity employer, we're proud to have created a culture a