Director, Hardware Deployment Services

Overview Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers.
We're a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions.
We work in over 50 global markets and have 9 offices around the world, with a global headquarters located in Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections.
Empowering Partnerships.
Always Evolving .
We are curious, charismatic, authentic and value the diversity of our crew.
We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers.
Together, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences.
Role Summary The Director of Hardware Deployment Services is accountable for the successful execution of all equipment installation and field deployment projects across the ANZ and International Market Region.
This role leads the Installation and Field Operations teams, overseeing the physical deployment of hardware systems and on-site implementations while facilitating cross-functional alignment to ensure timely, efficient, and commercially profitable delivery.
The Director drives operational excellence across the complete hardware installation lifecycle, from site assessment and equipment staging through final commissioning and client handover.
This position is responsible for managing field technicians, coordinating with logistics and supply chain teams, and ensuring all physical installations meet quality standards and client specifications.
Key responsibilities include monitoring and reporting on project financial performance, driving continuous improvement in installation methodologies, and delivering exceptional client experiences throughout the hardware deployment process.
The role requires strong leadership of field service teams, vendor management for installation contractors, and close collaboration with project management, engineering, and client services departments.
The successful candidate will have extensive experience in managing large-scale hardware installations, field operations, and physical infrastructure deployments, with a proven track record of delivering complex equipment installations on time and within budget while maintaining the highest safety and quality standards.
Responsibilities Strategic Planning & Execution: Develop and execute deployment strategy and operational plans, successfully deliver all deployment projects within the accountable region, define team goals, operational objectives, and annual budget targets in partnership with VP Operations.
Program & Project Governance: Oversee key programs and complex initiatives that enhance deployment performance, refine deployment structures and processes to manage projects and support growth, create and improve policies and procedures for operational excellence.
Financial Management: Manage financial performance including budgets and resource allocation, drive profitability and efficiency through process optimization, system enhancements, and automation, mitigate deployment financial and operational risks through analysis and action.
Customer Experience & Satisfaction: Maintain exceptional customer satisfaction standards, develop customer feedback mechanisms to address concerns and resolve escalations, deliver deployment services that exceed client expectations.
Stakeholder Management & Communication: Build strong partnerships with key stakeholders including