Software Support Specialist Ii

Klaviyo – Customer Support Specialist (Sydney)
This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU
== Klaviyo ==
Role Seniority - junior
More about the Customer Support Specialist role at Klaviyo
Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success.
We take the success of our customers incredibly seriously.
Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations.
We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.
We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.
How you will make a difference:
Develop an in-depth knowledge of the Klaviyo platform
Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
Diagnose software issues and resolve escalated customer complaints using established processes
Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
Communicate thoughtfully and effectively with all Klaviyo customers
Document troubleshooting and problem resolution steps.
Who You Are:
A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
Passionate about creative problem solving for customers and end users
Self-motivated, eager to learn and thrive in a collaborative environment
Capable of adapting quickly to changing priorities
Experience with or able to quickly pick-up:
Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
Web works, networking, and software products
DNS, IPs and other networking concepts
APIs
Email marketing platforms and E-Commerce platforms
Requirements:
Full authorisation to work in Australia without any restrictions
Ability to work a Saturday - Wednesday working week (working weekends)
Customer Support (Superannuation) Specialist – eToro (Sydney)
This is the Customer Support (Superannuation) Specialist role with eToro based in Sydney, NSW, AU
== eToro ==
Role Seniority - mid level, junior
More about the Customer Support (Superannuation) Specialist role at eToro
Customer Support (Superannuation) Specialist
eToro is the trading and investing platform that empowers users to invest, share and learn.
We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way.
We have created an investment platform that is built around collaboration and investor education.
On our platform, users can view other investors' portfolios and statistics, and interact with them to exchange ideas and discuss strategies and benefit from shared knowledge.
We have over 38 million registered users from 100 countries and our platform is available in 20 languages.
We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users.
You can find out more about eToro here.
In 2024, eToro completed its acquisition of Australian investing app Spaceship, strengthening its presence in the Australian market and expanding into the superannuation and long term savings sector.
We are constantly growing and are excited to share that we are looking for a Customer Service Representative to join our team
What will you be doing?
For a business that enables people to invest in their future, trust is everything.
This makes our Customer Support team absolutely crucial to the success of Spaceship and its customers.
You will be joining a small team focused on delivering excellent customer experience at Spaceship.
Your primary focus will be providing exceptional support to our superannuation members, while also supporting customers across our other products including managed investments (Spaceship Voyager) and US Investing services.
Building trust requires not only a deep understanding of superannuation regulations and processes, but also the ability to empathise with a diverse range of customers – from sophisticated investors who appreciate Spaceship's investment strategy to complete investing newcomers navigating their first super
Software Technical Support Engineer – Schneider Electric
This is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU
== Schneider Electric ==
Role Seniority - mid level
More about the Software Technical Support Engineer role at Schneider Electric
Job Description
Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ
1-2 years of experience in Application Support function is highly regarded
Hybrid role (3 days in office) located at our SMART office, Macquarie Park, plus benefits
About us:
Schneider Electric is a global specialist in energy management and automation.
We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions.
We invent technologies that will transform the places where we live, work and play.
Our technologies ensure that Life Is On everywhere, for everyone at every moment.
Our Mission is to be the trusted partner in Sustainability and Efficiency.
About the opportunity:
Our team is responsible for supporting customers in the "Industrial Automation" business in our Pacific Zone of Australia and New Zealand.
We have an opportunity for an individual to join our team as a Software Technical Support Engineer.
Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role is tasked with ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.
The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer's end to end experience with Schneider Electric.
Key responsibilities:
Owning, investigating and resolving complex software issues, proposing work-arounds for customers
Accurate and timely documentation of activities and findings in case management system
Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team
Collaboration with colleagues in other support centres and departments
Focus on customer experience, contributing a successful interaction.
Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
Learning every day and actively contributing to the team and our customers
About you:
To see success in this role, you will be able to demonstrate2-4 yearsof experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.
Your personal drivers, professional confidence, and desire to work for a value-based organization with leading edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understating of software and automation hardware communications and setup.
Key skills and experience:
Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous
Ability to demonstrate understanding of windows operating system, networking concepts and security
Knowledge of general windows operating system tools and commands that help with diagnosing and troubleshooting software
Working knowledge and understanding or experience with integrating hardware and software
Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily
Customer Service Representative - Patient Support – Admission
This is a Customer Service Representative - Patient Support role with Admission based in Sydney, NSW, AU
== Admission ==
Role Seniority - junior
More about the Customer Service Representative - Patient Support role at Admission
Customer Service Representative - Patient Support(Casual Position | 3-Month Contract | In-Office)
The RoleJoin our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission.
This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.
Key Responsibilities
Handle inbound patient calls regarding pre-admission queries and concerns
Guide patients through preparation requirements and documentation
Maintain accurate patient records in our healthcare system
Coordinate with clinical teams to ensure smooth patient transitions
Provide empathetic support while maintaining strict confidentiality
What You'll Need
Strong communication skills and natural empathy
Attention to detail and ability to multitask
Comfortable with computer systems and learning new software
Understanding of confidentiality requirements
What We Offer
Competitive casual hourly rate
Comprehensive training and ongoing support
Opportunity to make a real difference in patient care
Contract Details3-month initial contract with potential for extension.
In-office position.
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