
It Servicedesk Support
3 days ago
We're looking for an experienced team member to provide IT Support to our teams across the business
The Opportunity$70-80k (based on experience) + Super & Benefits
Full Time - Mon-Fri, 40 hours per weekWe have an incredible opportunity for an experienced IT Support to join the team in our team in Stapylton.In this role you'll work to monitor, troubleshoot and maintain computer systems and networks, ensuring seamless operations for our team members.
This includes setting up devices, configuring computer systems, identifying hardware & software issues, and resolving technical challenges for our team.You will use your natural problem-solving skills to overcome challenges identify solutions and utilise your strong interpersonal skills to adapt your communication style to suit your audience.The CompanyOperating successfully for over 45 years, National Tiles is a recognised leading brand in the supply of tiles and flooring.
We're more than just a business, we're a family
We prioritise the safety and well-being of all our people, which means that you'll be joining a business that puts you first
Why Join Us?
In reward for your hard work, we'll offer you training and leadership development, a competitive bonus structure, health and well-being programs and opportunities for career development.Why Our Wonderful Team Choose To Work With UsJob security, in a well-established, growing companyOpportunities for career progression - we promote from within
Employee benefits app - discounts at your favourite retailersTraining, development, and leadership coursesAccess to health & well-being programs including EAPExcellent company culture that offers a safe and supportive environmentWeekly pay cyclesGenerous staff and family discountsBirthday off every year
Your RoleInstallation and configuration of hardware and applications.Monitoring and maintaining computer systems and networks.Offer support, face to face, over the phone or online to identify and resolve issues.Troubleshoot system/network problems and diagnose and solve hardware/software faults.Support the roll-out of new applications, security configurations and updates.Set up new users' accounts and profiles and deactivate offboarded users.Manage service desk inbox, actioning tickets according to urgency.Upgrade devices and replace parts as required.Work quickly to respond to enquiries and IT issues within determined timelines.Travel to support our sites, including regional and interstate offices (may include overnight travel).
Manage other ad hoc IT & Servicedesk tasks as required.About You
Relevant Tertiary qualification in IT or minimum 5 years experience in a similar role.Strong communication and interpersonal skills.Highly organised with exceptional time management skills.Proven experience in working autonomouslyStrong computer literacy including an understanding of the following:Microsoft Office 365Microsoft Exchange ServerMicrosoft Endpoint, Intune, AutopilotMicrosoft Terminal ServicesIT ServiceDesk Management (Zendesk)Experience with server management.Check out our video to learn more and apply today
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