Digital Operations Specialist, Au/Nz

6 days ago

Melbourne, Victoria, Australia Lululemon Full time

Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team
Within the Digital team, the E-Commerce function is responsible for creating and executing strategies that deliver a world-class experience for guests on our Asia Pacific websites across multiple languages and multiple currencies.

**A day in the life**:

- You are directly responsible for the day-to-day operations of our branded ecommerce channel in Asia, specifically focused on our owned brand websites.
- You build amazing relationships working with partners at our hub in Asia and internal partners at our SSC in Hong Kong to bring lululemon to life digitally for our Guests.
- Lead the coordination of an amazing internal cross functional team which is responsible to the end-to-end execution of our online store(s) including: buyers, planners, brand coordinators, logistics, customer service, photographers, IT analysts, social media specialists and operations
- Own how our product shows up online, creating unique strategies for how to merchandise our product to maximize sell through
- You have a critical eye and an attention to detail that is second to none you are always performing QA activities to maximize our guest experience.
- Work closely with product allocation team for inventory control and replenishment.
- You dive into metrics and analytics to organize the website for maximum sell through and drive sales KPIs
- Support the Regional Digital team and in-market team in prioritization and implementation of ad-hoc projects as needed

**Qualifications**:

- University degree - commerce or merchandising related would be a plus
- Fluency in English (written and spoken)
- 2-3 years experience working with an apparel brand in the Asia ecommerce market, supporting official sites and online department stores
- Ability to drive results & lead industry in assortment, campaigns & product education
- Able to work independently and manage strict timelines
- Ecommerce is a 24 hour business so free evenings and weekends aren't always guaranteed, being able to effectively manage your time is a necessity
- Experience with Salesforce platform is a must
- Proficiency in MS excel; knowing how to use photoshop and html is a plus

**Must haves**:

- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn't take themselves too seriously.

LI-NDN

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