Desktop Project Coordinator

4 days ago

Australia Employment Hero Full time

Unique Building Services is recruiting for a Desktop Project Coordinator to manage small domestic insurance repair building projects in our Willawong Office.

**Our Vision and Mission**

**Our Core Values**

At UBS we:

- are open and honest
- own our decisions
- are collaborative and solution focused
- embrace change
- are role models, our behaviours build strong relationship

**About the Role**

This is a full-time office-based administration position responsible for coordinating repairs and maintenance to residential homes that have been damaged by an insurable event. You will be work closely with Project Managers, along with internal claims administrators, consultants, local authorities, surveyors, builders, sub-contractors, property owners and insurance companies to manage the delivery of quality repairs. You will need to a team player, have excellent written and verbal communication skills to guide the repairs process, provide accurate scope of works detail, policy interpretation and building code information to our trade partners, contractors and customers.

**Responsibilities**
- **Coordinate and monitor the progress of repairs for claims under $15,000 from the office**:

- **Determine and appoint the appropriate Internal trades and subcontractors to complete building repairs**:

- **Liaise with trade personnel regarding the scope repairs required.**:

- **Place work orders with trades and subcontractors**:

- **Scheduling of trades and subcontractors to ensure KPI's are met**:

- **Manage the expenditure of each and every claim**:

- **Organise Makesafes, and Inspect & Reports as required**:

- **Complete updates and variation as may be require on each repair for the Insurer**:

- **Regular communication with Customers to keep them informed of repair**:

- **Work closely with Insurance Companies and provide formal updates**:

- **Update Internal and External claims management databases, recording progress and completion.**:

- **Provide support to other team members as required**

**Attitude, Skills and Experience**
- **Excellent customer service skills and attention to detail**:

- **Willingness to respond to customers with a positive approach and ability to find solutions for all parties.**:

- **Confident, friendly and the ability to work without supervision, as well as in a team environment.**:

- **Good written and verbal communication skills.**:

- **Organised and efficient managing multiple competing priorities.**:

- **Experience working in a insurance or have a trade background would be desirable but not essential.**

**To be the successful you have or be willing to obtain the following**:

- **Driver licence**
- **Current Clear National Police**
- **COVID Vaccination Certification**

**Inclusion and Diversity**

**We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups

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