Event Operations

2 weeks ago

Sydney, New South Wales, Australia Monolith Technologies Full time

**The Event Operations team provides end-to-end event production including technical coordination, presentation setup and support, AV/VC services, streaming, and management.**

**Responsibilities**
- Lead varied & demanding events including fast paced live stream and Q&As.
- **Serves as the point of contact in market for all clients requesting technical event support.**:

- Reviews clients request and provide technical direction for planning, scheduling, and delivery of managed events.
- Reports to Event Operations Supervisor, possibly in another location.
- Assist with pulling, staging & strike of AV equipment as necessary.
- **Troubleshoot as needed and escalate as necessary.**:

- Take on tasks in special projects as outlined by Supervisor and executes them within agreed timeline.
- Reviews current equipment and provide feedback on workflow etc.
- Identify system deficiencies and implements effective solutions.
- Oversees team's efforts to ensure all entries and schedules are updated on the technicians' calendars.
- **Oversee works with "flex labor" vendor managers to meet event and customer expectations and needs.**:

- Provides additional support across all verticals when necessary.
- Have regular syncs with Managers to keep them informed of developments of the service.
- **Flag high priority event requests and follow through to ensure the highest level of customer satisfaction.**:

- Follows up with team members to communicate specific aspects of the task assigned.
- **Creates and executes technical plans and revise as appropriate to meet changing needs and requirements.**:

- Assist with the regional process for budgeting, and to be accountable for managing both OPEX and CAPEX expenditure.
- **Manages technical resources within allocated budget and client support schedule.**

**Qualifications**
- 3-5 years of working knowledge with audio visual equipment in a live event setting, demonstrating proficiency across audio, video, lighting and projection disciplines.
- Able to operate equipment to support Live Events across the AVL spectrum, with expertise across more than one spectrum.
- Experience with technical challenges and problem solving needs in an event production environment.
- Able to read and understand AV system diagrams and processes significant knowledge of technical event support system architectures
- Understands the benefits of various event formats (Q&A; Training, Sales Presentation, Town halls, etc) and how to execute them flawlessly.
- Exceptional professionalism and customer-service skills.
- Enjoys working in a team-oriented environment and is highly motivated and communicative.
- Excellent interpersonal skills, with the ability to build relationships and collaborate within a diverse, cross-functional team.
- Able to communicate difficult and sensitive information tactfully.
- Self-starter, demonstrates ability to adapt and being open to learning.
- Must be comfortable working in a fast-paced, diverse & demanding environment and copes well under pressure.
- **-- Monolith, as an equal employment opportunity and affirmative action employer, is committed to diversity, equity and inclusion in our workplace to be able to innovate, transform, and thrive together.**_

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

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