Region Area Manager

1 week ago

Sydney, New South Wales, Australia Nbn™ Full time

Job Expectations

Our field services workforce are responsible for making a meaningful and lasting impact and bringing more possibilities to Australian homes and businesses, while propelling our nation into the future.

The Region Area Manager will lead a team of Area Managers and be responsible for all field activities performed by the nbn Internal Workforce.

A more inclusive working world

A bit about your role

In your day to day work you'll be responsible for optimising the Internal Workforce requirements to deliver excellent customer experience across several metrics, including but not limited to consistent work practices, customer experience, productivity, HS&E, and quality. Your seamless development of fostering health, safety and environment -first culture within the field will ensure all work are completely aligned with nbn's safe systems of work and critical risk controls.

This role will also lead business improvement opportunities, develop roadmaps for the region ensuring work is priortised appropriately and provide operational insights and innovation that support field initiatives.
- _Please note, _this role is based in Sydney Metro_

A bit about you

Your demonstrated experience in leading operational teams and your passion for delivering a great customer experience whilst balancing the future needs of the team will see you succeed in this role.

You will be instrumental to drive improvement plans and ensure a balance workforce and workload. You will develop and lead a team of managers with a commercial focus whilst providing exemplary levels of customer service.
- What you'll put in:_
- Be a safety leader in promoting a healthy and safe environment
- Identify, develop, and implement operational improvement initiatives, including the development of a continuous improvement culture across the team
- Crucial relationship-building skills to influence and deliver including the ability to effectively influence, negotiate and resolve issues in a complex, matrix organisation
- Comfort working and communicating with GM-level, delivery partners, technical and compliance managers, and fieldwork managers
- Passion for problem-solving
- Adapt to the ever-changing environment
- Anticipate problems and plan accordingly
- Balancing human issues and financial controls with demanding client expectations
- What you'll get out:_
- Positive and versatile career trajectory
- Inclusive work culture where wellbeing is prioritised
- Opportunities for advancement
- Hybrid ways of working
- Passionate coworkers who uphold an energetic culture of forward-thinking, caring, and simplicity

Where to from here?

Worker Type

Permanent

Time Type

Full time

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