Training Specialist

About BYD
BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.
As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.
About The Role
We are seeking a confident, polished, and experienced Training Specialist (based in Melbourne Mulgrave office) to lead high-impact training sessions for our premium brand, DENZA. This role is critical in shaping the capabilities of our dealership network, with a focus on luxury product knowledge and high-end customer service standards. You will deliver both sales and technical training, and ensure our people are equipped to represent the brand with excellence.
This is a senior role — ideal for someone who brings automotive training experience, a structured and professional approach, and the ability to command a room.
Key Responsibilities
Training Delivery
Deliver face-to-face and virtual training for dealership teams on both sales process and Denza's premium vehicle range.Reinforce luxury service expectations and elevate the customer experience through structured, interactive training.Use role-playing, simulations, and technical walkarounds to bring concepts to life.Translate complex technical features into practical, customer-facing knowledge.Stay current with Denza's product updates, connected tech, and premium offerings.
Training Content Implementation
Roll out training content developed by the Learning and Development team.Prepare and adapt slides, handouts, videos, and technical aids for training use.Maintain consistency and quality in delivery across sessions.Contribute to updates of training materials to ensure accuracy and relevance.
Evaluation and Feedback
Assess learning using quizzes, observations, and feedback tools.Provide clear, constructive coaching to help participants lift performance.Collect feedback and contribute insights to improve future training.
Collaboration and Reporting
Liaise with internal stakeholders and dealership leaders to align on training priorities.Maintain attendance, performance, and feedback records.Share insights and contribute to the ongoing evolution of Denza's training approach.
Key Requirements
Tertiary qualification in Business, Education, Communications, Automotive, or a related field (or equivalent experience)Proven experience delivering both sales and product/technical training, ideally in the automotive sector.Experience in premium or luxury automotive brands is highly regarded.Strong facilitation and public speaking skills.Confident explaining key automotive concepts: EV platforms, hybrid systems, andintelligent driving tech.Competent with presentation tools (e.g., PowerPoint, Google Slides).Familiar with virtual training tools (Zoom, MS Teams).Comfortable using or learning Learning Management Systems (LMS).Professional, confident, and highly organised.Able to engage and motivate a wide range of learners.Holds high standards and encourages accountability in others. Bilingual in English & Mandarin would be highly regarded.
If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.
BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you've learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.